I love the service and staff here in Chattanooga. The jury is still out on our choice on bikes for the terrain we ride (more road less gravel). Regardless the bikes are are fun to ride; in our case Dual Sport 2.
Steven and the bike maintenance staff are very personable and skilled. I am still enjoying the bike bought a few years back. Light enough for me to lift to and from my bike rack.
I was in your store the first time yesterday bringing my grandson and his bike. You fixed a flat tire. The employee who helped us was nice and accommodating. He even offered my grandson (12) some advice, Then, we went back today with my daughter so she could get a bike rack on her car. Again, everyone iwas personable and professional at the same time. We will be back.
The quality of the products are top notch. Also, the store is excellent as well. The staff are always friendly and helpful and made my purchase a plesant experience.
Steven your bike tech is always willing to answer any questions you may have and go to great lengths to help you understand the answer. The sales staff has always been willing to help with my needs. This is why I've purchased two treks in the last year.
Expert advice from the sales associate, Ryan. He very clearly articulated, the benefits and drawbacks of a series of models I inquired about. Never being pushy or attempting to upsell. He was a straight shooter and I appreciate that. I ended up making the purchase.
This store and employees are amazing! They got our bikes put together quickly for the 70.3 in Chattanooga and broken down the Monday after. They were all so nice and friendly. I would use them anytime I bring my bike to Chattanooga and recommend them to anyone.
I came in to ask a question and they were able to take my bike right away and it was assembled and ready for race day! Made my race day prep so much easier.