The staff was friendly and very helpful. One of the employees spent 30 min showing me how to use and maintain the new bike. Very thorough. Almost felt like an expert walking away at the end of the visit.
Staff was very knowledgeable, bikes are excellent, and product differences were explained very well. Only think that was missing was color options for the bikes. Most bike models only had one color option available in the store.
Always liked Trek, my last 3 bikes were Trek as well as the bikes we bought for our kids. Robert in the chattanooga store was great at explaining a lot of the new technology and differences as well as helping with accessories (like lights, computer, etc) then installed them before I left the store.
I recently drove from Birmingham to Chattanooga to purchase my bike from your store. I could barely get anyone in the Bham area to help me. They didn't help (or guide me) to identify the best bike for my needs. They didn't have what I was looking for, so attempted to sell me a bike in their stock I really didn't want, telling me I could get by with the large frame instead of the XL that I needed. I'm 6'3. So I reached out to your store over the phone. The customer service from Tim over the phone was great. I am new to bike riding and he answered all my questions and concerns. The bike mechanic, I believe his name was Steve, did a great job too spending time with me on bike maintenance as well as some bike riding tips. The service was well beyond the customer service I received from several local Trek dealer bike shops in the Birmingham area. It was well worth the drive to Chattanooga!
We are beginning bikers so we had no idea what to look for or ask about. We just knew we were ready to invest in some great bikes to enjoy with our children for years to come. We hooked up with Crosby on our trip to the store and he did an awesome job guiding us along the way. We just picked up our new bikes this week and are super excited about the adventures ahead of us. Crosby was a rock star all along the way, ensuring we picked the right bike for our budget as well as all of the right accessories. We couldn’t be more complimentary of the entire TREK team!!