I am impressed by the friendliness, customer service and tremendous knowledge. I was ready for an upgrade in bicycle but know very little about bikes—my options were explained, I tested a couple models in my price range and was given a very thorough fitting. I'm confident that if anything goes wrong or if I need routine maintenance or help, I have a place to go to get resolution.
I have been to 4 trek stores all across the east coast and every one of them is phenomenal service! Especially being a young person (18) people dont really value us as much as adults, but you guys always do a good job!!!
All the employees were courteous and helped me with my bike problems. I was NOT pressured to purchase anything, which I found helpful. (A down payment for a bike I later decided not to buy was cheerfully refunded).
Steve the mechanic was very good. He fixed my bike and was great about describing for me how to avoid the problem in the future. I would definitely recommend his service to anyone. And the charge was very reasonable.