I really appreciate Trek Store Chattanooga. I was in dire need to maintenance and repair my bike that I use to get around and they delivered. I appreciate their professional customer service and attention to detail on the needs of my bike. They were also nice when each time I came in close to closing time as it was the only time I can make it there. Thank you so so much!
Trek Bikes Tennessee (Chattanooga) set me up the day before the Chattanooga Waterfront Triathlon with a new chain (on an old worn cassette), and it didn't fall off during shifting! Thanks so much, Trek! My bike is a Speed Concept 7. I think it was Steven who helped me. I somehow managed to leave my chain at home, having only partially put my bike back together after a recent trip to Hawai'i.
Very friendly shop, always respectful and ready to help. I appreciate you taking the time to show me how to perform bike maintenance while doing the repair.
Came in with what I thought was a major issue with my Trek and Steven looked at my bike. He asked me a few questions, found out I was just about to ride and found the bike in need of repair. He took the time, assessed my issues and stop his current work to fix my bike so I could get a bike ride in before the extreme heat of the day. Great customer service, reasonable price and got me back on the trails that morning.
Robert sold me a bike. He and the rest of the staff are all very experienced, mature cyclists. There are a billion bike brands now, and having ridden on and off for 35 years, I wanted to buy a Trek or Specialized. For an endurance road bike, I preferred what Trek was offering.
Exceedingly helpful and knowledgeable. Kudos to Steven in particular. Helped resolve an issue with my cycle prior to a competitive event I was participating in the next day - took time to adjust and tune the gearing system to ensure smooth and optimal effectiveness. Great shop with helpful and knowledgeable and skilled service team!! Whole team seemed very friendly and ready to help in any capacity.
I believe in the quality of Trek Bikes. The staff at Trek are incredibly helpful and knowledgable. I have been well assisted in finding the right accessaries for my bike. Their service department is awesome too!