Timely emails, work completed as promised. Outstanding service. Justin is very professional, Jake is the best mechanic. Entire staff brings friendly, courteous service to a new level.
Your store manager Josh is great. He helped me find the things I needed, and seemed so knowledgeable about products and cycling in general. I appreciated that he didn't pressure me to spend more, too, and that he seemed very honest and easygoing. He even helped me find a kind of bike rack I needed that Trek didn't sell, and offered to help me install it. I would highly recommend Trek Greenville to anyone, plan to return to have my bike tuned up soon, and would come back for other bike-related needs.
Nice folks over there, not pushy, enthusiastic about any type of bike and riding a person can do. Some shops can be stuffy and ignore normal folks, this team is awesome.
Thank you to Gerry, Josh, Justin, Max, and everyone who helped to make my new Trek Madone Generation 8, a great bike.
They helped me purchase the correct size bike after the Madone Gen 7 was discontinued.
Gerry and Josh helped me understand the new technology and innovation that comes with the improved Madone.
Justin and Max and all of the mechanics did a great job making this Project One build everything I hoped for.
Max Abner also worked his magic skills to get rid of some new bike noise which is never easy. The bike seems to be working much better. He did a great job making this happen!
Please thank everyone who helped with this Project One Madone! It turned out to be an incredibly awesome bike!
Great job and outstanding work!
Thank you!
Regards,
Chris Whitlock
Justin was great. Didn’t try to sell me anything I didn’t need. Offered to look at my bike to check it out for free. Only thing to take note of, they did not notice my rear derailer was worn and not sitting where it should be. I believe the spring was worn out, and one of the cogs was bouncing up against the cassette.
Other than that I will be back in the future.
I bought my first Trex bike i think in 2009 from The Great Escape and have since added 3 others. I really like the Trek bikes and over the years have gotten good service from the bike and repairs. This past visit Ian and Justin have been great working with me and getting my bikes back in good running condition. Thanks Frank Templeton
Michael was very helpful in explaining the differences in bikes to my wife and I. We are new to biking and appreciated his help in picking out bikes that we will enjoy. He was also very gracious in staying even after the store closed to see that we had all the right equipment and getting our bikes set up.
Great local shop with an impressive lineup of Trek bikes. The staff is very professional and knowledgeable—friendly, approachable, and clearly experienced. They’re also solution-oriented, taking time to understand what you need and offering honest, helpful advice. My bike came out of the service area running smoother than ever. No pressure, just quality work and solid gear. I’ll definitely be coming back.
The Trek team is focused on delivering great customer service. I’ve been very happy with their communication skills, tech knowledge and desire to make a bike as the best it can be per the customers dream and budget ..