I love this place! The guys are also very nice and very helpful! I have taken 3 bikes to them that just needs a little love. They have fixed them right up and very quickly as well. I will go here from now on and tell everyone this is where I would go.
Staff is very knowledgeable and helpful. Completed my warranty work in about 10 minutes and then spent 25 minutes trying to help me figure out what type of cargo trailer I needed. Like I said, very helpful.
Ryan was very helpful and professional. He went above and beyond to get the right bike and color for my daughter’s 11th birthday. Another trek dealer in town was unwilling to help me find the color I wanted. Thank you Ryan and thank you Trek Shop!
All the employees at the Knoxville store have been so helpful. They were able to answer all our questions about the e-bikes. They helped my daughter find the perfect bike. You have a great group of guys for you!
Aaron did an excellent job of evaluating the condition of my mountain bike and making the necessary adjustments. No push to do any work that wasn’t needed!
Took the opportunity with the nicer weather to get my 25 year old Trek mountain bike out, I haven't ride it in the past few years but I needed some new tires, inner tubes, and a good once over. They did a great job and did some additional cleanup on the bike, went above and beyond, I am very happy to recommend Mike and his crew at Trek !!, thank you guys for my first time there, great experience!! You never get a second chance to make a first impression.
Aaron did a terrific job helping me with my needs. I had a bicycle accident a few months ago and wanted to have my bike inspected and repaired if needed. Aaron was able to accomplish both, including replacing a tire tube and chain, in a short period of time. I greatly appreciate the fact he only serviced the parts of the bike which needed maintenance, and nothing more. On top of that, Aaron offered suggestions and provided resources with information for trails in the local area. As someone fairly new to the area, this information was very much appreciated. The service I received from Aaron and the team at Trek Store Knoxville was first-class and look forward to doing business with them again in the future.