The employees there are great about greeting customers who walk in, and are super helpful. We brought a bike in for service and it was a great experience. Thank you!
Team had a great understanding of my issue, didn’t just try to get me out the door right away, fixed my bike while I was onsite, really appreciate all the detailed attention
Working with Rob was great. I came in looking to buy a single speed 20" bike and ended up with the 7-speed, because Rob was able to explain the benefits and importance of this bike and these better features for my granddaughter.
The service was welcoming, friendly and not pushy in any way.
I felt like I was guided to a good solution.
Post purchase the fit to the bike was very carefully executed and professional.
This is my second purchase at Trek Highland Park, and just like the first time, the staff was helpful and polite. They didn't try to upsell me and took the time to answer all my questions. Amanda and Corey were fantastic — knowledgeable, patient, and genuinely focused on finding the right fit for me rather than just making a sale. Great experience both times. Thank you both