Been coming to HP Trek for ~15 years. The best for high end bikes, service and advice. I never go elsewhere. Techs are superior and the corresponding amiable service.
If you’re looking for a trustworthy bike shop to visit whether purchasing or getting service done - this is a great place. They are efficient, respectful and compassionate. I’d give them 100/10 if I could. This shop took me from a mission critical situation to back on the road with ease. Buy from them and rest assured that they are well worth trusting! The team has great people who deserve all good things.
The staff was very knowledgeable and willing to help. We bought a reconditioned bike, and my son loves it. Instead of selling us a new bike, the employee thought it was a good idea to look at a reconditioned one, since our son would outgrow it within a few years.
both KC and Robert were great, answered all my questions in a non-judgemental way, and listened to my concerns to help me get a great match with my bike
I came to Trek HP on recommendation of a friend to get fitted and purchase an entry level road bike. I made a meeting with Corey, and he helped to explain all my options in easy to understand terms as a new rider. We picked out an appropriate sized bike and ordered it, and discussed any add ons I want to have installed prior to my fitting. I was back at store when bike arrived, Corey had everything set up for my fitting. Again, he explained everything as he measured my angles and made adjustments. He then gave me a tutorial on shifting and breaking as it has been 4 years since I rode, and that was on a hybrid. We went over pedals, shoes, clipping in and out, wheel removal, what to do with a flat/leak and set me up with tire kit. I plan to practice a lot with an experienced biking friend over the next month, then I will come back for a 30 adjustment and attend a clinic on changing a tire the shop offers monthly. All staff members were super friendly, down to earth, and gave great education to this "newbie".
Being an hour away from Trek Hp- it was definitely worth the trip! Highly recommended.