Trek Store of New Hartford Googleplus-24

   398 Reviews
8411 Seneca Turnpike Suite 109
New Hartford, NY 13413
(315) 765-8037
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Recent Reviews:


I walked into the store thinking I had a good idea of what I wanted, but after talking with Rob and getting some great information, I ended up with a bicycle that was a much better fit for me. I am now the very proud owner of a Marlin 6, and I can't stop riding it!! With demand being so high for bicycles right now, I had to travel a total of 8 hours to get this bike, and it was worth every second. Highly recommend these folks and their products!!

Just have always liked trek bikes And your service was quick I will b back Thanks again

prompt friedly and fficient. seems to be good ork too.

Knowledgeable employees and so willing to help the customer

Great service

I love how responsive Trek New Hartford to my questions and concerns. The offer a relaxed in-store shopping experience as well. One can window shop without sales hassle.

Greeted at the door. Friendly and we coming.

Trek New Hartford is great, Tom and his team are extremely friendly and knowledgeable.

Professional services. Efficient!

I have owned the same Trek mountain bike for over 25 years and when it was time to upgrade I didn’t think twice about what brand of bicycle to turn to. I was incredibly impressed with the appearance of the Trek Store of New Hartford when I walked in for the first time. It was as if I walked into a high-end bike store located in a larger city. The Trek team memebers promptly assisted me and were very knowledgeable with any and all the questions I had. It was clear that they were experienced associates and knew extensively about the products. I walked out feeling confident with my new purchase knowing I got a quality, reliable bicycle for life.

Friendly and knowledable

Excellent customer service.

Staff was super kind, helpful and knowledgeable. My bike was built well and tuned correctly right out of the gate. The shop was clean, well lit and organized. Great experience overall.

Friendly service, very knowledgeable staff.

Knowledgeable responses to customers questions.

Just bought a Trek Verve 2. I haven't gotten into biking in years. Love this bike. Already put over 20 miles on it!

Service! Anyone can buy products through the Internet and get a fair price on products. However, visiting a local shop and talking to its owners and staff provided me with a sense of community and fairness as time passes that Amazon can’t provide. Service, customer satisfaction, going the extra mile is what is important and it’s what Jason and Dave strives for every day.

Products are good, I'm kinda of a Cannondale fan, but service was excellent, everybody was friendly and helpful. Great atmosphere! I would consider switching to Trek just because of how friendly and helpful everyone was. Great job!

I like that you were able to very quickly fix my problem as a "walk-in" customer and that I didn't have to leave the bike for repairs. Your employees were pleasant and knowledgeable.

The staff is very friendly and knowledgeable-not just about bikes but equipment, accessories and suggestions for local trails as well. I bought a bike seat in the fall but I didn’t have my bike with me. I tried putting it on myself (I should mention that I’m not mechanically gifted) but didn’t like how it felt so I stored my bike for the rest of the season. I took it in yesterday and the same gentleman who sold me the seat last fall installed it for me. In addition, he pumped up the tires and checked the brakes, gears and some other part that I don’t know the name of. He did all that extra stuff to make sure the bike was in good working order which I thought was nice and definitely above and beyond basic customer service.