Trek is a great product. The Trek store historically was very efficient and reasonably close to my home in Ava for bike purchase and maintenance issues.
Tom & Deb are very knowledgeable and experienced bike riders. They take the time to help you buy what is right for you. I wish them all the best in Semi Retirement and look forward to meeting the new owners in May 24.
[FIRST NAME REMOVED] W
Reasonable, knowledgeable, friendly, helpful, and trustworthy are words that come to mind concerning the staff at Trek Store in New Hartford. I am confident with their work when I bring my bike into the store.
The products are top of the line at reasonable prices.
Repairing and working on bicycles is not an easy task. If you ever worked on a bike you’d be shocked by the complexity of moving parts. From replacing a tire to adjusting the brakes .
Also different modeled bicycles require a large supply of parts. You need a warehouse of supplies just to make any repair.
Fitting a person to a bike can only be done by experts and TREK New Hartford has that knowledge.
Friendly and fast service. No high pressure from sales people, able to browse on own without someone standing over me, but staff always available for answering any questions.