The product comes with a label of confidence and if you are an advocate of ‘you get what you pay for’, the a Trek cycle will be sure to tick that box. What I really appreciate is the service, the help you get is second to none. The staff ask the right questions, tailor made solutions are offered and the best thing… they are typically all cyclists! Tell you where to go based on your ability, set you bike up according to weight and height, nothing is too much trouble. I bought the classic Marlin 7 from Trek Spartanburg and a young man called Josh sorted me out so well. When I picked the bike up, encouraged to bring it back after a few weeks to ensure cables are tight etc. great job!
Customer service was AMAZING! We had an older bike and wanted to see what could be done to get it in working condition. We were welcomed with a smile and support without feeling pressured to just get a new bike. Appreciate Kevin’s attention to detail and fast turnaround. Thank you!
I’ve been going to the Spartanburg location they’re always very helpful. I have bought five bikes there for my sons and me … and they also have worked on another bike that I bought before then help me put a dropper post new suspension on it. Everything was great.