My mortgage broker, Dennis Kinslow, was excellent. He responded quickly to any questions I had, and his communications were clear and concise. I would definitely recommend Trident to family and friends. Thank you.
I would still recommend Trident but I was disappointed to receive a call after 5pm the day before a 9am closing indicating that the underwriter needed one more thing. I truly appreciated the help of Bill Stewart, Tim Lowry, Dennis Kinslow and Jason Madden getting me to the finish line. It was not an easy deal and I truly appreciated the rush in getting us to the settlement table so fast.
Working with Dennis and team at Trident went beyond their assistance in securing the most optimal mortgage option for my wife and I, but also provided us with the insight, clarity and confidence we needed as first time homebuyers! Their availability to talk through scenarios and willingness to walk us through every aspect of the homebuying and mortgage process added more value than we could have asked for. We explored mortgage options parallel to Trident with a major bank, and Trident shined by far exceeding the customer experience and had a much clearer client online portal that made the application process simple and easy to use. We had to make a lot of tough decisions as home buyers and we couldn't be happier having chosen to work with Trident!
Jason Madden did an awesome job! My Buyer was upset when they were asked to go on the IRS website for additional documentation 24 hours before settlement. I think the processor should have called and explained as opposed to sending an email.