When a bike shop opens at11:00….but was glad to see me at at the door at 10:40 and was able o sell me a rear derailleur hanger that allowed me to get on the road, that’s service we don’t see very often. Very appreciated.
Eric and team are absolutely amazing. I called to ask for a bike in stock and Eric apologized that it had been sold. I thanked Eric and thought nothing more about it. 2 days later, not knowing Eric had taken my number, he called me to say a bike had dropped out of sale and would I like to purchase it! Who does that?! What customer service. I am so grateful for the Trinity Bike team.