Excellent customer service,mentioned I was missing a grub screw on my shifter whilst booking in for an overhaul.The engineer went to his tool chest quick rummage and passed over the correct part.Bike ended up being beyond economical repair due to poor maintenance and servicing elsewhere. Still received a comprehensive breakdown of the parts both email and a hard copy.Lessons learnt new rides coming .won’t be taken it anywhere else.
Consistency!
Every member of the team has the same ‘can do’ attitude and genuinely wants to ensure the customer buys only what they need.
No pushy sales and a pleasure to shop there.
The friendly staff have very good knowledge of the products they sell and the activities you are likely to use them for. This means they can give you excellent advice on what you require, as they did for me. There was no hard sell just very good advice
I walked in and told the lady behind the counter that I would like to buy a cycling jacket. She put down what she was doing and took me straight to the jackets, told me everything about them, answered all my questions and gave me some good ideas of other ways to stay warm and dry while cycling. I ended up buying overtrousers, a skull cap and a neck tube as well and I have been delighted with every single purchase since then. Absolutely amazing customer service, I've already recommended it to friends and neighbours this week.
Friendly service and great attention to detail. Some other bike shops that will remain nameless will do the bare minimum and only the bare minimum. For example when bringing my bike in to get a spoke fixed you spotted the brake pads were worn and needed replacing. Please keep it up, my bike is basically being used so that as a family we avoid needing another car, so if something isn't right or needs fixing now or soon it's great to know.