Three years ago i had allot of problems with them. Starting from day one. I owed them two-hundred eighty dollars because of propane that was already in my tank when i moved in. It turned out that that was a mistake. My bill had increased like one-hundred-eighty % in six months. We had an issue with that. Since the incident you guys have been fantastic. For over a year.
Not only how nice Diane wa, but how patient she was with me as a new (clueless) customer. Everything was explained clearly; the email forms I needed to complete were not complicated, and her follow-up was very prompt and we had our service within 24 hours of my first call.
Your staff is polite and helpful. It is nice to talk to a human rather than a robot when the question is clear direct and needs a human. they had the information right in front of them and could discuss our issue clearly.