Not only how nice Diane wa, but how patient she was with me as a new (clueless) customer. Everything was explained clearly; the email forms I needed to complete were not complicated, and her follow-up was very prompt and we had our service within 24 hours of my first call.
Your staff is polite and helpful. It is nice to talk to a human rather than a robot when the question is clear direct and needs a human. they had the information right in front of them and could discuss our issue clearly.
Our tank was buried under 16 feet of snow. We dug it out, but it kept getting buried by new snow. Your drivers came out several times to try to make the delivery until we finally succeeded. I appreciate that persistence and responsiveness from your staff.