Lucia Herrera should get a gold star for her flexibility in providing our last service. We had a 9:30 a.m. appointment. She arrived a few minutes early and I was not yet back from an errand. Lucia was not able to access the back yard so she left a note. I called her and she returned a few minutes later, after completing another house she was servicing in the neighborhood. She courteously completed the lawn application at our house.