February 22, 2017
My technician on February 15, 2017 was very professional and informed me about the products used and what results to expect.
February 20, 2017
I am very pleased with my TruGreen service Technician Anthony Mize. I like the service, however; I stay enrolled in it because of Anthony. He is always happy and upbeat. He appears excited about his job and is very concerned re:customer satisfaction. He patiently answers all of my questions. Anthony Mize is absolutely great with customer service. He is a true professional and an excellent representative of your company.
(I do not want my name shared publicly. However; I would like Anthony Mize to know of my comments.
February 17, 2017
There was a miscommunication resulting in me being not happy with the service. I called as well as and provided online feedback. It was addressed immediately and my concern was rectified. Brian Landers came out today and sprayed for weeds. Unfortunately I was not at home, but since he had also called, I called back and spoke with him upon my return. He apologized for not having followed up as he had promised. I trust this will not happen again and I hope to continue having him for my service person. He got his "10" back.
February 16, 2017
I could not find the survey, but I would give Derek Love a 10 in all areas. He is friendly, communicates with us on what he is going to do, and answers all our questions. He does a great job and is professional.
February 13, 2017
Noah Smith has been very helpful about planning and tailored made lawn care for our lawn, would recommend to do any service for us.
February 9, 2017
Do exactly what you say. And leave a receipt detailing what was done.