We are very satisfied with the tree and shrub service. Our specialist, Raul Carvajal, always takes the time to listen to my issues and then tackles them. He also does follow-up visits to see if what he has does is correcting the problem.
We are not as satisfied with the lawn care program. We have weeds in our lawn that never seem to disappear. The specialist says that the brown spots in our lawn are due to a different type of grass, which is definitely not the case. We have St. Augustine grass throughout our lawn. We contacted the office after the last visit when the slip left at the door had the message about different types of grass. We were told that the service manager would call us. That never happened but a few days later there was a notice on our door that another Specialist had been there and treated our lawn. So, we will have to see what happens with our lawn.
Comments from service technicians are informative, they tell me what services are being performed and give suggestions for follow up by me.
Also, I have called on occasion regarding problems with my lawn or trees and shrubs, and have been able to talk with an expert on a plan of action, by me and by Trugreen, going forward.
Specialist Robbie Mend at Branch #5763 is doing a wonderful job with mosquito control & lawn care at our home which is 3822 Treasure Cove circle, Naples, FL 34114.
[FIRST NAME REMOVED] A [LAST NAME REMOVED]
Our Lawn Care Specialist is the BEST!! Andrew Grove always goes the extra mile to make certain that we are happy with the condition and quality of our lawn. He answers all our questions, regardless of our forgetfulness, with professionalism, courtesy and a smile on his face. I used to dread answering the door for a TruGreen Specialist... now I feel comfortable coming out and checking in with Andrew. He has improved my opinion of TruGreen.
Branch # 5763 Customer #[PHONE NUMBER REMOVED]368
yard has really improved since service started. have had Daniel Levesque and Cesar Troche for lawn and trees and shrubs and very pleased with both. both willing to answer my questions about specific issues and I highly compliment both. I like having the auto call the day before too.