Brian McCleod is so, so nice. He always shows up with a list of things he wants to discuss with me about my lawn and what his plan is for the day. He spends a good 10-15 minutes explaining the other services available to me: mosquito, aeration, shrub and tree service among, the few. Although I haven't been interested in the services, he makes sure to remind me of of the options available to me. He's a great representative for Trugreen.