The way I am contacted by phone for the appointment and the technician notifying me in person both before and after the application. Thus, I understand what application was applied, what I have to do to ensure the application benefits the lawn, and understand the present condition of my lawn. This allows me not to discuss the application with office personnel, which can be lengthy at times.
I submitted a negative review a few days ago; however I was pleasantly surprised by a phone call within five minutes of submitting the review. James Hall called and set a time to come by to look at my issues. James was pleasant and professional as he assured me he would provide personal attention to my issues. Even though I will not see results for a while, James' response and Tru Green's reputation makes me feel comfortable to recommend your service to others.
I loved Fatarrius William's attitude,knowledge and pride in what he does and would love to keep him on my lawn if possible, but if not I'll probably switch because it's the best and most informative contact I've had with your employees
The Lawn Specialist, who started doing our lawn this year is very good. Seems very knowledgable, professional, and very good communicator.
He is the best Lawn Service Specialist we have had in over 3 years.
His name is Aaron Allen.
Every time I have a question, True Green has the answer. I apologize to the last representative that serviced me. I was not aware that the survey is based on only the service and representative at the time. He was good and answered all my questions and the recent follow-up visit regarding the service was very informative and set me straight. Thanks for the followup.
I was not happy with my service and then received a call from James Hall who discussed my concerns. He came to the residence and looked at my yard and contacted me with important information. I appreciate his concern and follow up on my review. He contacted me within 24 hours to see if he could resolve my problems.
Overall we are pleased with Trugreen.
Our Shrub specialist, Steven Lawson is fantastic
The last several years, we have not had the same experience with our Lawn Specialist. There has been constant turnover, they lack very little knowledge and experience.
But James Hall has demonstrated his desire to improve that area.
Due to James caring actions, professionalism, and attitude is why I gave Trugreen 10 STARS