I just recently started using TruGreen. My specialist did an awesome job on my lawn. I believe my lawn is going to need a second treatment only b/c it was way out of control when I called your company. In no way is it the technicians fault that I still have some weeds that I believe my lawn needs another treatment. My lawn looks remarkable compared to what it was. Please let me know if I need to place a call to have an expert come back out or whether you will inform a technician? Thank you and have a great day :)
I"m only giving a 10 for today!! The past couple of time have NOT been good.
Today I had a re-do and Specialist Joshua Ellison 5413 came out to treat my yard. This is the first time since being a customer that someone took the time to ask me if I had any questions.
What I appreciated so much about Joshua and his great customer service was that he was very thorough and professional. I can tell he take his job seriously and I wasn't just another "job". I was at the back of the house when he came so I didn't hear his knocking. When he was done applying the fertilizer he called me to let me know what he had done. First off, I have never received a phone call from any of the previous specialist..... I told Joshua I was home and he came to door to explain all that he did today.
I would very much appreciate if this young man could treat our yard from here on out. I'm sorry to say that the past specialists don't do what this young man did today. Above and beyond customer service is important to me and I hope to see him from here on out to service out yard.
Many Blessings, [NAME REMOVED]
HAD A VERY GOOD MEETING WITH SHAWN ON MY CONCERNS WITH MY YARD. HE WAS VERY HELPFUL AND INFORMATIVE ON WHAT I NEEDED TO DO TO MAKE MY YARD LOOK BETTER. THEY WERE WILLING TO WORK THROUGH THE PROBLEMS I HAD AND I AMY HAPPY TO SAY I AM STILL A TRU GREEN COSTUMER.
So far I have been very pleased with our service. This is our second year and the lawn has improved tremendously. I hope to continue the service as long as it is as good as it has been and will tell others happily who takes care of it.