Specialist Frank is why I'm using Trugreen ! Having had a prior tech from Trugreen come
out and do a very subpar ( here less than 10 min ) treatment, Frank came the next week and
throughly service my shrubs and trees ! He is courteous and conscientious about his work !
My thanks to Frank !
So far so good. I see some improvement in me weeds.
One thing I would like to see is the same tech on every visit. I started with Toni Nadeau and then got three different guys after that. I would like to request to stay with Toni Nadeau on each visit. I think it is important that the tech gets to know my lawn and how to treat it as time goes on. Please send Toni on all visits. Thank you
When the customer has a specific lawn or tree problem, True Green comes out to resolve the problem....Friendly service men who interact with customer and work to satisfy.
My tree and lawn serviceman who recently worked on this yard was named Frank (5765).
Marcel Lugo is a very friendly serviceman. I like the explanations and that he RANG the bell. Not all the servicemen do this and that is why I am happy to fill out this survey.
With TruGreen - the accounts department or Customer Service department are not always able to answer my questions... this is quite frustrating. For example - I signed up to feed the bushes and shrubs and the amount(s) showing on my dashboard are not what I paid. Now I understand that the discounts might be behind the scenes... but surely as a customer I want to see what affects me! It's bizarre. The reconciliation makes no sense.
Also - the 4th treatment being a different price is weird! Why - it just causes stress. Balance the amounts over the number of months offered.
Generally, I haven't understood why Florida goes dormant from Sept - Dec (4 months - at least according to my contract).
I'd be happy to have someone call me and explain.
The specialist Mr. Kovey Jones from Branch # 5765 is very attentive to my lawn and always recommends the best solution to fix whatever issues I explain to him. I know my lawn is in good hands now that I have Trugreen and Kovey Jones taking care of it. I look forward to continued good lawn service.