The customer service has been phenomenal. I have direct lines of contact with my branch and they are always available to discuss any concerns. When I first stated service I was quite frustrated that the lawn wasn't improved over night but in time the lawn continues to improve. At EVERY visit, the associates knock at the door and are available to answer all of my questions without leaving the impression they are in a hurry or my lawn is just another stop in their schedule. I am always looking to learn more about lawn maintenance and if the associate doesn't know the answer they call the leadership team and have an answer within minutes.
I really appreciated how thorough Randy was. He explained why he was going to do the treatment that day and how I can help keep my yard in good shape. We have children so he told me how long to wait before they could play in the yard after treatment. His name was Randy Ortega.
The 'Specialist' who visited us today ( Bobby Shultz ), did a great job in servicing our lawn. Very friendly, and most helpful about responding to a question I had about bare spots. Very complimentary about the look of our lawn! Great job !
My representative was very specific and set realistic expectations based on the condition of our yard. I appreciated that he told us to be patient as I'm sure many customers expect their yards to look like a golf course overnight!