I like your tech's that are always friendly and do a good job. Calling you office is always a nice experience as they are well informed and polite. However, the sales staff that are a bunch of fools who no nothing of your product. I actually asked my tech to take note and put me on the Tru Green "no call" list, because I have little patience with stupidity.
Everything goes well as they provide a professional service. One issue though is at times I have my dogs in the backyard so they don't spray the backyard but I still get a bill for the front and backyard without rescheduling the backyard. I have to call in. That is unprofessional getting charged for a service that wasn't performed.
Have used TruGreen in the past and was always satisfied with the service and results. This time, the charge was higher than I wanted to spend for such a tiny yard but I decided that at my age and with my health issues I should do it anyway.
True Green has been extremely reliable and the customer service is exceptional. We've seen results immediately, and are impressed at how the specialist keeps monitoring our yard. Even when I think everything looks great, if our True Green specialist thinks it's not good enough he arranges treatments without further charge. They seem to care more about results and customer retention than nickel and dimming. I have been very impressed and so glad I reached out to them.