On 09/14/2017 Dejuan Jones came to our home for a lawn treatment. Lately, I have not been pleased with Trugreen because of continuing problems with our lawn. Weeds were growing in our yard but not in our neighbors' yard. They also use Trugreen., I pointed out the problems, showed him the weeds and asked him if they could be treated. "Yes, I can take care of that" was his response. Very polite. He treated the problems and now the weeds are dying. I hope that Dejuan will be our regular maintenance person. He listened to me and wanted to get our lawn in better shape. Very pleasant person.
Lawn is in very good shape and tech. is doing a great job. For shrub coverage, I have never met the tech. I do not know what is good or bad. I have good results on most areas, while some do not show any help.
Technicians try to be helpful but I am still having a terrible time with weeds in my yard both back and front. I have had this problem for the past two years. The new technician said he would take care of it over 6 months ago but it seems to be getting worse instead of better. If it is not taken care of by the end of this year I will have to transfer to somebody else. I would be happy to have a supervisor come out and have a look at what I am talking about.
Whenever we need someone to come back out and retreat the yard, spray for insects, etc., there is never a problem. The customer service reps are more than happy to assist in getting someone out at their earliest convenience.
Charcey Skipper is very informative and professional. He is patient with all the questions asked, making sure that I understand the treatments I'm receiving. He does not pressure me for recommended treatment but do explain the purpose and expected results.
I was on vacation last week when TruGreen serviced my lawn. I didn't need to be home when my TruGreen Specialist came because Chad Jordan knows what my lawn needs better than I do. Everything was taken care of the way it should have been. I never worry when Chad Jordan services my lawn. It is always done right.
The people who put out the different products seem to be very knowledgeable about what they are doing. They answer all the dumb questions I ask and are always polite in doing so. Can;t beat that, from guys that are doing a very hot job in the middle of summer.
[FIRST NAME REMOVED]
I would like to thank Mark Stringfellow for the outstanding job on treating nutsedge, broadleaf weeds & giving written & verbal instructions for best results on my lawn. I stated my concerns,
and I feel we have established a good relationship that we can reach our goal.
Again, thank you