The last service that I had was a re-treatment of my trees and shrubs. The original treatment was performed at 6:10am in the dark! They did not see several areas where my shrubs were being impacted by either insects or fungus. During the re visit these areas were addressed.
The technician evaluated the shrubs in question and recommended a plan of action including spraying the concerned areas with insecticide and fertilisers. Told me what I should expect to see with the shrubs I question and to call Trugreen in 10 days if they s appear to be getting worse.
The communication is key to a successful customer satisfaction. I know when the techs are coming, which treatment I will receive and when the job is completed. This makes the experience great. I will highly recommend TruGreen to me friends and family.