We had a problem with weeds not going away. We notified True Green of this and they responded very quickly. As a customer, I sincerely appreciate this. As a Customer Service leader for a large organization, I also appreciate this. It's one thing to ask for feedback, but it's a whole different ballgame to take immediate action on this feedback. Because of your immediate action and responsiveness, you turned me from a Detractor to a Promoter.
Thank you and great job!
Service 05/22/17 by Tim Duggin.
Tim was prompt, professional, and pleasant.
Branch #5049 Customer#[PHONE NUMBER REMOVED]002
I found it difficult to find "rate your specialist" on the web site.
The phone system forces many hurdles to be jumped through to get to the right person.
Don [LAST NAME REMOVED]
Our technician the past few treatments —Mr. Kris Bingham— has been attentive and thorough. Our lot is oddly shaped and goes back pretty far, plus the driveway side of our lawn includes a long garden alongside a stone wall plus two feet of lawn. Your technician has treated those easy-to-miss areas.