The fact you let your clients know ahead when you are servicing their yard. The fact you will reapply if you are not happy with a service.. The fact you leave info on your door telling what service you have done that day. Friendly people, a good company!!
My specialist's name is Pierce Cover branch 5753 - he represents your company in a very positive manner - always explains what he is applying and asks if I have any questions.
Yesterday he arrived just as I started my mower and said for me to go ahead an mow and he would return later in the afternoon. He appears to me to be very customer focused.