I am very pleased with Tru Green services. I recommended you to my grandson in Michigan who was surprised to get a surprise visit about his lawn. Although his ego was injured, i reassured him it would not hurt and to give you guys a try.
I love your service but most of all I love my technician Ed Cruz from branch 5900 territory 10. He is so personable and really cares about his customers. I use TruGreen because of Eddie. Honestly, TruGreen has a lot of competition but with Eddie TruGreen has a major competitive advantage. I hope that management recognizes Eddie as a viable asset and gives him bonuses for his loyalty and great care of his customers.
The customer service line needs to be more knowledgeable about the services that company offers. Customer service informed me that I will be receiving a call before someone comes to my house. I never receive any phone calls. But, I am happy that I met the lawn specialist who is knowledgeable about what is going on with our trees. Pasquale was very helpful and knows his job. I would like the same guy to do the rest of the treatments that our trees need.
Pasquale, my tree and shrub specialist, was at my home on Friday for a scheduled appointment and also to check on a couple of things I had called in to Tru Green for. I was not home at the time but on my way home I passed him down the street at one of my neighbors home. I stopped to ask him what he thought about an issue I was having with a one of my trees and one of my scrubs. He was very pleasant and professional and said I will be right there. He came back to my home and walked through our yard with me and explained what the issues were. I was very pleased with his concern and explanation.
I feel Pasquale is an asset to Tru Green and should be recognized for doing a great job.
scotts was very good and i see the first treatment on 3/15.17 covered all my property. i would like to have estimate when lime and next fertilizer are due so i can be around to take with service provider.
Bob [LAST NAME REMOVED]