Your Technicians do an outstanding job of representing your company. You tailor your
service to meet the individual needs of your customers. You are responsive to your
customer's needs and subscribe to the "customer is always right" service model.
I want to recognize the efforts of our technician, Jeff, on Friday. I appreciate the extra time that he spent with me to explain our weeds and our combined elimination efforts. He had very good communication skills and I liked how he called ahead of his visit. I hope that he continues as our lawn care expert and technician.
When we call Trugreen I get immediate attention regarding our questions. Paul Burgess is an amazing specialist. He met with my husband today that was ready to quit Trugreen and do all himself. However, I called and Trugreen scheduled an appointment to come meet with my husband and go over his concerns. Paul was very business oriented as well as informative. My husband does know a lot on lawn care as he always kept the best lawn in our neighborhood but we are at an age that he really no longer wants to maintain yard maintenance. Good job Paul and now we will keep Trugreen on our schedule. Thank you, for sending Paul out to our house for consultation.