Eric Smurl has been fantastic. There were some communication problems last summer -- no fault of Eric's.
When Eric took over my account, previous problems weren't relayed to him. My previous specialist did a fine job. But somehow his notes upon his retirement were not passed on to Eric. Eric, however, is making sure we don't have the same problems we have had in the past.
So far, so good.
You should be very proud of your TruGreen Lawn care service man. They are warm people who put their customers first. If someone has a problem or need some lawn care help they go out of their way to make sure the customer is satisfied, happy, and the situation is resolved.
I would like to thank Mr. William Mosher whose customer focus was exceptional. He showed professionalism, knowledge of the product and empathy. Thank you
I am requesting that the service specialist Jeffrey Lucas (53660) be permanently assigned to our residential account to perform all service. Jeff has been extremely helpful in working to restore our yard. Even more importantly, he really listens to his customer and works to address any potential issues we mutually discuss. Please inform his supervisor, Mark Winger of this situation. We will wait until he is available to perform any service at our residence.