Generally, very satisfied with the results of our turf care program. However, I question whether a horticultural oil application should have been done on a rainy day.
Responsive to customer requests
But company needs to spend more time in assessing the condition of the lawn, before and after treatment. Don’t need to upsell all the time
Summer treatment killed new grass in my backyard. How can I make sure the tech know about this when they treat the yard? I expect more personalized service
William talk to us before treatment and understand our concern . As usual which is on going issue that Trugreen forgot to put the treatment sign to prevent neighborhood kids and dogs to avoid stepping on treated property..
The tech clearly explained what he did and why.
Fortunate for me, the tech assessed and interpreted the request appropriately without doubling up on the same chemicals.
The issues with the service are specific to the recordation of the reason I requested a retreat.
There are two issues with recording of my call for a retreat.
(1) The receiver of the call did not explain to me that the prior service was a 'spot' service, not full lawn.
(2) I had asked ONLY that the nutsedge be treated, as it was missed in the 'spot' service. This was not recorded. Thus, only about 1/8th of the lawn needed service. The tech servicing the retreat applied chemical to the entire lawn.
You need to do better in the customer interactions. You are the experts in lawn care. Not the customer.