The technician than came today, Ingram Bellamy, was very. very helpful. He explained in detail what he was going to do and took the time to let me point out some weeds in the backyard that had come up. He discussed what he wanted to do with me and went out of his way to make sure he treated all the areas.
Both James Hoffmaster and Grover Claure seem genuinely interested in assisting us to keep our lawn and shrubs healthy. While not always able to talk to them I find them informative and helpful when I do.
There was a problem with my Monday, 8/7, sprinkler appointment. I sent feedback to your website concerning the problem By that same afternoon, I heard from Bucky Shabani. He was very polite and after discussing what happened and his apology, I rescheduled for today, 8/11. This morning Austin Montgomery came to my house and checked out my sprinkler system. He was very polite and professional.
I do realize we are all human and make mistakes. It is how the mistake is handled that makes the difference. I appreciate Bucky and Austin's professional support.
I will highly recommend TruGreen to friends and neighbors.
Kathy [LAST NAME REMOVED]