I brought a front wheel in that needed a new tire on Saturday morning at 8:00 and had it back in a couple of hours. That gave my wife and me sometime to do a little shopping for my birthday.
The two people who helped were very upbeat, knowable and personable.
I was able to do my regular Monday ride on my best bike.
I'd definitely recommend the shop.
I stopped by to get a flat tire fixed, the friendly staff jumped right on it and got it taken care of. I brought my son (12) along and the staff talked to him about a good mountain bike choice for him and even mentioned a local mtn bike club that he could join. I can’t recommend this shop enough, knowledgeable, friendly, great selection, parts, service, the list goes on.
I’ve been going to this shop for several years now, road or mtn, this is the shop for sure!
The techs walked me through what they would do to service my bike and answered all of my questions. They finished a day early and my bike has never been better.
As far as the service, it was fantastic! Cam was amazing on several levels. He helped me find the right bike I needed in the price range I was hoping for, he spent quality time fitting me on the bike, and he is obviously a great bike mechanic.by the way he went from bike to bike giving great service to his other customers while adjusting my new Trek beauty. I loved seeing his two oldest boys learning from him in the shop area as they prepped and cleaned bikes for other customers to pickup. He has a a great passion and knowledge for cycling, road and mountain.
As far as the product, my new Trek bike rides beyond expectations! I feel like I went from a well-engineered prop plane (my old Trek) to a high-tech, precision jet engine (my new Trek).
Hawes House is truly a family run and centered business. I highly recommend them for repairs and new bikes! You will not be disappointed with the service or in the products they sell.