I took my bike into Two Wheels Jones (NE Mesa) after trying to adjust my derailleur myself and not doing a very good job. Upon entering the store I was greeted and asked how the employee could help. He listened to me speak about how I wanted the $100 tuneup and determined that the work I needed doing did not require me to get that particular service and the work could be done cheaper. Another colleague examined the bike in front of me describing any issues seen and tailored work to my needs informing me that some of the work as part of the $100 tuneup was not required. They explained everything in understandable terms and informed me I'd have the bike back in 4 or 5 days. The next morning I got a al saying that my bike was done! Upon arriving at the store again, a description of work completed was provided and TWJ even saved me some cash by not completing some work they thought was originally needed after closer inspection. So much easier that dealing with other stores that - this being from a guy who bought his bike somewhere else and has tried a few different LBS. I'll be back for my next service and bike. Thanks
Staff goes the extra mile helping customers with any problem or questions. Very Attentive to customer service and solving any issue they possibly can. Customer service is lacking in countless ways in most retail establishments I have encountered the last 10 years. So Hard to find anyone to help customers in most places you go these days. Two wheeled Jones is far different. You know right when entering their door your important. A breath of fresh air for sure. Thank you for making your customers a priority.
They fixed my mountain bike twice in the last few month. The first time they were so fast I was able to catch back up with my group and finish the ride. The second time they fixed spokes/replaced tire on the rear. Most bike shops were 2-3 weeks out but they did the work in two days so I could ride with my group. Awesome/friendly service all the way around.
Thanks again Two Jones Team!!
Since I started cycling everyone has been very helpful with all my questions. When it came time to buy a bike I didn't even look anywhere else. Starting a B group ride has been great. There are many great riders in the area and it is nice to have a group to ride with.