The service package we subscribe to has always worked well for our needs.
After experiencing a short power outage on a weekend, our WiFi was not working so we called to report the issue and y’all sent out a technician, Jonathan, later that afternoon. He proceeded to evaluate and look for solutions based on the situation and was able to get our service working again. Jonathan was friendly, and professional, and provided top notch customer service. I don’t particularly want to experience a WiFi outage, but if we ever need a service technician again, we would personally request Jonathan, and would definitely recommend him to other customers!
Thank you Jonathan for taking care of us!
So far the service is good. Only been using it for a few days so far. The communication for installation was great. I was only a couple days home from having surgery when they came and dropped the outside line so I didn’t really talk to them but they seemed very professional. Travis did the inside install and he was very professional and explained everything to me and helped set up the tv. He did a great job considering the dog barked at him every time he came in the house.
The technician that you sent out was absolutely amazing. He was very professional diagnosed the problem quickly and was very communicative through the whole thing. He did a great job and we would love to have him help us anytime possible.
Your internet is fast and reliable, I barely have a couple outages per year. And, most important, you keep pricing constant over the years. This is very different from Xfinity, which I switched from long time ago for this very reason. I am glad to recommend your service to all of my friends.