We have only had it for about 3 days, and so far, the service is pretty good. However, the router is a mediocre router, and would be better to have a better router with app capabilities. Looking forward to the product that they are beta testing. Once we get that, I think it will be much improved.
The agents sent to my home are very prompt, professional and courteous. The most recent agent, Jasper, came to install DVR. He worked extremely hard Friday. The DVR wasn't a problem. There was one TV he could not get connected. He finally left to meet another appointment, but promised to return Monday. He was here Monday, promptly at 10 a.m., and got the tv connected in an instant.
Thank you, Jasper!