I called in the morning regarding my line getting cut and the one dispatching was extremely helpful and coordinated the tech to come out that same day. The tech was AMAZING! Not only did he communicate well and ran a new line but he got our internet up to date. I could not be happier with the two gentleman I was in contact with!!
Technician know what there doing and will give you the best they can. Had a Technician came out today tested every place in the house (1,500 sq foot) and he found some deadzones fix the issue and waited until everything was good to go and had customer service on the line to test the router to see if everything was up to par and it was.
Any technician I've met on site or spoken with on the phone has been knowledgeable, helpful and willing to share additional information to help me get the best support and make the best decisions for my needs.
Over the years of my service has been very good and I have no complaints about the service . The technician’s that did come out to do repairs were very polite and professional.
We have had little to no issues with our internet we are very happy with it. I did call a few days ago to have the internet cable relocated to the new pole that MTE installed over a week ago as of now a large amount of the internet cable is still laying on the ground in the ditch. When the count cuts the grass in the ditch the cable will definitely be damaged and our internet will be down.