We rarely have issues with United, but each time we have called, it has been a perfectly pleasant, no-stress experience - the people are friendly, polite, and professional, and the question/issue has been handled quickly. We love the service experience we get from United.
Infinitely better than even the very best experience we ever had with our previous provider, who was dreadful.
Customer service was amazing! Austin came out and thought the problem w I-net was corrected, but had another issue. He came back out the same day and stayed until assured that the problem was resolved. Very courteous and committed to resolving the issue. Hasn't always been that way in the past, glad to see a thoughtful and dedicated employee.