When I need answers, I easily get them, customer service employees are great, friendly and really seem to care.The website is also very helpful and easy to navigate.
The person I spoke to over the phone and the people that ran the lines were courteous and professional. Jason installed our fiber internet service on October 6th. He was awesome. He was professional, courteous, and helpful. Thank you! I should receive my welcome packet soon 😊 I’m glad y’all are finally in our area!
so far, which is not far at all, I have appreciated the internal and external contacts with United Communications as well as the function of the installed service. Not much time yet to experience it's efficacy.
Service very prompt, professional, efficient! Service tech spent 2.5 hours and had to replace complete drop where tree service had disrupted service; all with no complaining and was very friendly and courteous.
It is rare that any company, much less an internet company is actually proactive regarding service. They could have waited until the issue I had impacted my service, but they didn't. They came out and fixed something, that I didn't even notice.
Their technicians are courteous and very professional.
1. The installation of the fiber cable was professional and didn't damage my yard.
2. Spencer followed up with the house installation and confirmed my private (MoCA) network was working as expected. He answered all my questions regarding the Calix WiFi router.
3. The ISP connection and land line telephone service are solid.
4. I am anxious to confirm these UC services work during major weather problems.
Excellent service and wonderful tech who fixed my broken wire coming into my home in such a professional manner-better than the original installation! Very happy customer here! Thank you!