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   30780 Reviews
120 Taylor Street
Chapel Hill, TN 37034
(931) 364-2289
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Recent Reviews:


Lebanon, TN
Technician was very knowledgeable and had good customer service and represented the company at a top level. Highly recommend tech for complex job.
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Nolensville, TN
Tech who arrived for installation was excellent…very knowledgable and so friendly and helpful!!
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College Grove, TN
Great service
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College Grove, TN
Good service from a local company
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Franklin, TN
Lights was off but United stayed on during outage and Xfinity lost service
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Estill Springs, TN
It was fast, easy, and friendly service. They were even several hours early! Thank so much!
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Eagleville, TN
Prompt and Curious ~~~~~
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Antioch, TN
Alan the technician was great and our internet is working really well.
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Chapel Hill, TN
We use United Communications for the wifi services and have been pretty satisfied overall. However, we had two techs come to our home yesterday to try and figure out why we keep losing signal strength. We pay for 500mbps, but I by chance discovered our signal was only coming in at no more than 100mbps. I have contacted support a few times over the past 3 or 4 months and after going through some troubleshooting steps with them, the signal seemed to returned to near 500mbps. However, a day or two, or a week or more later, I would run a speed test (ookla) and find the speeds back under 100. Yesterday, the techs finally determined the problem was due to the wiring patterns not being the same both inside and outside where the modem is. They explained if the outlet inside is an A pattern, the modem has to be an A pattern. They found one was an A and the other was a B pattern, so we could only receive no more than 100mbps. We have been with UC since 2021. I have to wonder if we've been paying for 500mbps all this time, but only getting 100mbps service??
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Brentwood, TN
Very pleased with service!
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Lebanon, TN
Great customer service.
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College Grove, TN
Quick responsive service when needed which is rare. You get a real human on the phone. Feel fortunate that my service is with United.
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Fairview, TN
The Internet speed and reliability is A +! What is the icing on the cake, so to speak, is customer service! Rarely am I on hold for more than a couple of minutes; and the service representative is a native speaker. My intention is not to disparage employees for say, AT&T, but attempting to solve an issue with a non native speaker has been for me personally over the years, challenging and frustrating. I am Grateful United Communications offers fiber optic in my neighborhood!
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Mt Pleasant, TN
In a year, we haven't had any service interruptions except when we lost power in the winter storm.
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Lebanon, TN
In the 22 plus years I’ve lived here I have not been able to have reliable internet paid a lot of money for the service with not getting any internet to use till now and thank you for being what we need
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Murfreesboro, TN
Static ip
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Hampshire, TN
Great service speed and customer service is top notch
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Hampshire, TN
Great service!
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Shelbyville, TN
We are happy either way everything
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College Grove, TN
consistency
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