Having technical support available seven days a week is good. I work remotely from home and need reliable internet service seven days a week. Appreciate the courtesy with which technicians speak with me. Was disappointed with our modem delivery. My husband was scheduled for delivery on Monday between 8 am and 12pm. By one o’clock no one had shown up or phoned. My husband phoned Customer Service inquiring about the status of our delivery. The gentleman who delivered the modem about 2:15 pm was very nice. Communication from United definitely should have been better in this situation.