The person in the chat app was, first, an actual person and not a bot. Second, they identified the issue immediately and scheduled a time to resolve it right away.
The technician came on time, validated the problem and had it resolved in 10 minutes and was gone. Everything works perfectly now.
Our connection went out on superbowl Sunday. Thankfully we still had starlink through the end of the month. When the service tech came out he was pleasant and knowledgeable and got us running again.
The technician did a great job. He communicated well with me about his appointment arrival time. He made sure everything was functioning well. Excellent service. He checked all the boxes. I could tell he cared about his performance.