Only went without service for 2 days during a week of ice and snow . Tech hooked up a downed line temporarily to get us service,and said they would be back later to restore the line permanently. Thanks
The team was responsive to a situation that was out of their control (power grid). the followed up with me after to make sure I was actually online.
One suggestion for improvement: Get a bigger tank on your generator. In this brave new world people are working from home a lot and internet is an essential service (not that I want the gov to get involved) so beef up the dependencies.
During the recent ice/snow/freeze event, a phone line was weighed down to the point of hanging too low. When I called to report this, United Telephone was very courteous and scheduled someone to check it after the thaw which was fine as it was not interfering with any service. When the ice melted, the line returned to an acceptable height and a call was placed to United before the date the service was reportedly to be done. It was learned that they had already come out and checked the line before expected. Excellent service
Mike, the installer was very professional, efficient, neat, and on time. He did a fantastic job. and was very knowledgeable in helping us set up our new router we bought. He was informative and answered all of our questions, even the silly ones.
So fa, the internet speed and performance has exceeded our expectations.
It was a pleasant experience and I would recommend United to my neighbors.