The original installation crew connected our TV's to the United boxes (replacing those from DirecTV), but failed to connect the DVD player to the main TV in our theater. Several weeks went by before we attempted to play a DVD, but when we finally did, of course nothing worked.
A two-man crew plus a supervisor came out and solved the problem very competently. Special praise for Nate Cronrath.
I haven’t had the service long enough to make a fair judgment. It’s quite an adjustment from
cable to streaming. I am liking it so far!
I want to praise your installer, Ben. He was professional, courteous, patient and gave great explanations. He is an exemplary employee for you!
The technician advised that he believed the router or something outside the house was causing the issue. Later that night after he left we lost internet all together. We will be in contact Monday to set an appointment to hopefully have it fixed. The technician was very informative and nice.
Thank you. It took 2 days to get a service person to the house. I called on Wednesday am, the person was very nice on the phone & said that she would call "the back" - she came back upon the phone & said that a service request was made & I would hear from someone.
Did not hear on Wednesday - and called 2 additional times.
Thursday, called in the am - the person repeated the above. Did not hear - I called again Thursday afternoon about 3:30, this person again said that she would call "in the back", after a while, she came back on & said that a service request was put in place & the service person would come out either by 7pm Thursday or first thing Friday am.
The service person called & came out Thursday evening. Said the problem was outside, that the software needed to be updated. He was very professional and courteous.
However, the internet is still very spotty - re: the computer - it goes on & off.
The TV works fine.
Since I work from home, I would appreciate their checking the consistency of the internet connection.
The customer service is great!! I really need to get the 50meg service with all of my gadgets on wifi. Security cameras, vacuum, thermostat's, Sonos speakers, etc. There is a 50meg box less than 1/4 mile from my house. I am still on the 10meg box about a mile from the house. The service team that was here is inquiring about this possibility for me. Still having wifi service issues with the new modem they installed.