It's reliable and it's not Google or Comcast! Internet service that just works and doesn't keep jacking up the prices or offering unwanted services? Amazing and very appreciated these days.
I had a self inflicted fiber optic problem. I called the service number and immediately got a tech . He walked thru diagnosing the problem but it required a technician on site which he set up for the next day. I was back in business before noon.
I called in the morning regarding my line getting cut and the one dispatching was extremely helpful and coordinated the tech to come out that same day. The tech was AMAZING! Not only did he communicate well and ran a new line but he got our internet up to date. I could not be happier with the two gentleman I was in contact with!!
Technician know what there doing and will give you the best they can. Had a Technician came out today tested every place in the house (1,500 sq foot) and he found some deadzones fix the issue and waited until everything was good to go and had customer service on the line to test the router to see if everything was up to par and it was.