The internet service is very good but your people are even better. The phone reps and company techs are top notch; have no experience with your contract techs, but I’ve heard reports both good and not so good.
I like the fact that I can speak with a representative in a reasonable amount of time, and this person speaks English as their first language. I like that this is a locally owned Tennessee company! And finally I am absolutely pleased with the product. It's the fastest and most reliable wifi service I have ever received, bar none!!! Thank you, United Communications!
I want to share that my most recent interaction with two of your technicians was wonderful. Jason and Jordan went above and beyond and did the right thing when I think most would have just done the bare minimum. You’re lucky to have these two guys on your team.
Thanks,
The Butlers
The services and service is great- and the biggest plus are the employees… from installers, service reps and customer service- prompt, courteous, knowledgeable…. And when calling with questions or needing help my calls are promptly answered- and from someone locallly.
Thank you Thank you Thank you…
-and Merry Christmas
Our WiFi was down on a Sunday. Called tech support, they answered informed us of an outage and sent someone out to repair. Our WiFi was back later that afternoon. Thank you!
Cody and Brandon that came on location we’re fantastic. High customer service marks for them.
However, Brandon and customer service needs a little bit of training. He is abrasive and not very nice.
Thanks
Service techs are professional and courteous, and have always troubleshot and corrected any service shortages promptly, and explained what's going on.
Wouldn't mind high speed options actually being offered in my area that are priced reasonably. I know they've passed that info along before, but I don't hear back from agents, so...