Your tech, Cody, was excellent. He worked through a serious of technical issues that were preventing us to get connected to the wifi. After multiple calls to his office and a brief field trip to check out the local conection in our community he soled the issue. Could not ask for more!
Very reliable internet service. Also, I had a technician come out to upgrade our service from 1 gig to 2 gig. Our wiring was not capable of running 2 gig so he ran the fiber from outside through the basement and up into our network panel. Thanks!!!
With the recent ice storm are United lines landed on the ground. United was gracious and quick to not only reattach those, but did so with kindness, professionalism, and a smile.
So very impressed with this company that provides excellent customer service!
Contacted online Customer Help Line when internet service was showing issues - very slow. This was a concerning issue because I work from home and require a robust internet service to communicate and conduct business. The United Communication Representative accessed our system remotely and verified there was a problem. She attempted to address/fix the issue remotely but she was unable to correct the problem. A technician was dispatched to our home within a couple hours and he was able to resolved the problem within short order.
Everyone involved was exceptional, friendly and very courteous. As always exceptional customer service was rendered.
I have been a customer since it was available I have it for my WFI also have a land line phone get my direct TV streamed thru them. Excellent service in all respects if ever there is a problem you can speak with a local person if it cant be corrected over the phone they will be out to my house in a very timely manner.