United is usually VERY quick to respond. This time, we had a communications lapse in that I was told someone would call me within 12 hours of the original request for service.
I received no call, and there's no time stamp/call record on my phone. That sometimes happens with cell phones.
Thankfully, someone called a few days later, left a voice message, and I was able to return the call.
Once we had that straightened out, a tech was out here right away and he took good care of us.
Overall, our experience with United has been VERY positive and I always recommend y'all to others.
THESE ARE THE HIGHEST UPLOAD AND DOWNLOAD SPEEDS WE HAVE EVER HAD. NOTHING HAS COME CLOSE TO THE QUALITY OR THE PRICE. FROM THE VERY FIRST PHONE CALL TO THE INSTALLATION EVERYONE HAS BEEN HONEST, POLITE, AND RESPECTFUL, DOING THE JOB THAT WAS EXACTLY DESCRIBED. THIS IS OLD-TIME RELIABLE SERVICE, SOMETHING YOU DON'T SEE MUCH OF ANYMORE. THANKS, UNITED!
I sent an email message to United Communications at 8:51 am on the morning that I discovered that I had no internet or telephone connection. I was not at home when a call was made to my cell phone which I did not answer because I did not recognize a caller from Chapel Hill, TN. When I returned home early afternoon, I call your number and requested an update. I was told that a request for a service technician was placed at 8:55 am and that they had indeed tried to reach out to me on my cell phone number at 10:44 that morning. An appointment for a service call was made for the following day within a time frame that was convenient to my schedule. At the allotted time, two technicians knocked on my door and told me that the problems had been fixed remotely. One of the technicians was familiar to me because he was an employee of Crystal Clear. We checked and I had both internet and telephone connections restored. I then asked if they had Direct TV equipment and requested a replacement remote control for one of my television sets. They were able to provide it and program it to my set. I am grateful for their good nature in dealing with an 80 year old who is not tech savvy. I appreciate the quick and efficient response to my request for service. Thank you!!