Your service tech was able to locate the problems with the line causing phone and internet problems; super nice guy, very professional and knowledgeable.
I stopped by the United Telephone Office in Chapel Hill, early 2018, inquiring about upgrading my internet speed. The lady at the front desk checked with someone in the back who indicated he probably could provide a 25MBS loop to my location. I only have 3MBS; I never heard anything back. My neighbors to my north and I are, and have always been, the last to get any type upgraded service. Ironically, the guy next door to the south, a most recent install in this neighborhood, has your latest and greatest product along with Comcast as does his neighbors. My Grandparents connected to United early on in your history here in Estill Springs; I remember the "Crank Phone" on the wall over an oak desk. My parents connected onto the party line that existed in the early 1960's and I became a United customer in February 1977. You don't seem to care much about customer loyalty.
Don’t know much about the service at this time. It was the only non-satellite service offered in our area. So far everything has been running nicely. The service was completed on the day it was supposed to, after being told it couldn’t be done and would have to wait at least another week.