The tech who came out was very polite and fixed my problem very quick. He also informed me that fiber optic was in my area (I was not aware) and recommended it to make my wifi better.
Last week I had problems after the outage that affected many people and when I called to report the problem. 2 days later, the best service man that I have ever dealt with came to work on the problem. His name was Lee Wininger. Lee was very polite, very professional, and very committed to getting the problem fixed if it was anything that was within his power to resolve. He was here for almost 4 hours checking everything out including going to the pole where my service begins. He called his support man and even went back to the pole a second time. He never complained or became discouraged. He kept working until his support manager that was seeing all the readings told him that he had done all he could do because the problem was in the line further away from my connection. He assured me that another crew would be coming to work on the problem that they could tell other people had in this area also. So even though my problems are still not resolved because my Television says that I have no internet connection which I'm hoping will be resolved soon it's certainly not due to lack of effort by Lee Wininger. Great job Lee. United is very fortunate to have such a devoted employee.
I enjoy the Internet speed and the customer service on the fact that you’re a smaller local company. I recommend you to as many people as I possibly can.
Thank you,
Cindy