Friendly, responsive, and helpful staff. We had a problem that almost put us out of commission, but the dispatcher routed one of the mobile technicians to our place for a late afternoon appointment that really saved the day!
Value for the money, superb customer service, very reliable service, even during the recent ice storm. Pleasant and professional field personal. Great business model from the very start.
On August 11th I had my Fiber internet installed. My first statement was $147.71.. My service was was very slow. When my service was installed the router was installed in a back bedroom on the opposite end of my house from my computer. He explained that the router would service an area of 3000 sq feet and I should not have a problem with my service..
Thinking that the age of my computer was my problem. I purchased a new computer and it was delivered in November. The day of installation I was ask where my Router was installed. I was told that it should have been installed in the same room as my computer.
This problem was reported in November and was corrected on March 3rd. Your service tech , Michael, moved the router and now I am well pleased with my service.
From August to November I was thinking it was my problem but really it was the service from United. When I was contacted to move the router due to sickness and a death the delay was
partial my fault.
The product speaks for itself, great reliability, fast speed, affordable!
Customer Service is refreshingly good, no sales pressure, straight forward pricing, no unexpected costs. If there needs to be any work done it’s scheduled and completed quickly.
Recently had an upgrade performed, the Technician Colton was great, well mannered, informative, and thorough .
The whole experience with this company has been great!!!