Very dependable service, great tech support and quick to respond to issues.
Our fiber went down and the technician determined the break to be underground between the utility pole and our house. He did not have the equipment needed to locate and repair the break so he ran a temporary line to get us back going.
Super nice guy, friendly, knowledgeable and helpful doing the repairs and explaining what was going on.
From my first phone call to the quick, thorough installation, I was thoroughly impressed with united communications. I felt valued as a customer and respected as an individual. Not once did I feel the usual pressure from other internet service providers to choose any package/services other than that which I requested.
I like the customer service aspect of United as opposed to many companies that overuse AI for everything which does upset customers. Knowing that AI is limited just turns into a negative view of the company and customers will switch to another company that cares about revenue and recognizes that customers have other choices.
Recently one of your technicians came to my home and did a great job explaining and checking out my service. He looked for any issues that needed to be addressed.
We love United Communications! The gentleman that came to work on our issue was named Leigh. He was just wonderful, kind and so friendly. My husband and I really enjoyed talking to him. He saw things that were done wrong on the junction box for the neighborhood that sits on our corner yard. He said he’d call the office and let them know that needed to be put back up on pole instead of laying in the yard. Well, sure nuff the next morning they were out here putting it back up on poll… he was just great and I would recommend him to anyone! Thanks for all the help!
Cathy Allen
5324 Seminary Road
Smyrna, Tennessee 37167
I called due to a outage. And with depending on the internet to work every day along with company’s online attendance policies, United and their team got me back up and running in time.
Thanks.
Jonathan & Ross came out to my house and installed my internet. They called me 45 minutes before they showed up to let me know when they would be arriving and kept me updated throughout the whole process. I said I wanted as many wires hidden and they delivered. Now as far as the product, that is top notch just like the customer service. I’m going to refer my in laws who live in the area too. Thanks!
Same day service!!
Was told it would probably be the next day, but a technician was able to stop by within hours... could not fix problem, but figured out approximately where it was and a bucket truck came the next day to finish.