Have had no major issues with our service. Initially had some spotty wifi coverage but that was fixed. They have been very responsive and have provided quality services.
The call representative set expectations and follow up appropriately. She was able to secure a same day appointment to address an outage. The technician worked well beyond the time we expected [well into the evening] and made sure we were up and running before he left. We appreciate the team's effort!
The tech, DJ, was very good. Very hardworking, thorough and professional. I appreciate his commitment to getting the cord management under control with all of the equipment in such a tight space.
@ 8560 Horton Hwy, they got our internet back online.
@ 1401 Coleman Rd, Franklin the upgraded our internet. In the process, he had trouble getting the cable made. It shorted and killed my router. I gave him the correct end for a cat 6 cable. We eventually got there.
Jh