I missed my appointment but they were still able to accommodate me though I had to wait a bit. I appreciated the front desk staff for getting me in and making sure that I was able to be seen in a reasonable amount of time
ii was very appropriate, all the times support team is active and ready to consult or help. system almost every time runs smooth. and so far we are very proud of our our partnership
The system itself is very useful, and I appreciate being able to view testing and result statuses in one place and also place orders. However, there appears to be an issue with status updates not being maintained accurately. We have had several hires complete their drug tests, yet the system continues to show their status as "Scheduled" for days or even weeks afterward.
This creates confusion and requires additional follow-up on our end. In several cases, I only received updates after personally calling to inquire about the status. If I had relied solely on the system, I would have assumed the hires had not completed their tests when, in fact, they had already tested. Additionally, promised callbacks and status updates are not always received.
The platform has great potential, but it is important that testing statuses and pending results are actively monitored and updated in a timely manner. Accurate and consistent follow-through would help prevent customers from being misled about the progress of their hires and would significantly improve the overall experience.
I give it a 9 because its useful and helpful, I also appreciate the customer service very nice and professional. Calee, Tricia, Kelsie, Tormar and another gentleman I forget his name; I love working with you all and appreciate your help always. I recommend this platform to anyone.