The customer service was refreshingly helpful and overall great. I interacted with both George and Lorenzo, and so appreciated their assistance, knowledge and expertise. I ultimately purchased my new bike from Lorenzo as he is who was available when I returned to the store - He was patient, helpful, knowledgeable, and explained everything that I asked and wanted to learn about my new bike. I had been to two other local bike dealers before stopping in to V5, and I found the customer service experience at V5 to be superior.
I was seeking a more light weight bike rack that would utilize a hitch. George recommended a light weight aluminum 3 bike model and it is just what I was looking for. Friendly and very helpful service.
George and the V5 team are a rare gem in this world of online shopping and big box stores. You want a quality bicycle at a variety of price points (from modest budgets to peloton worthy dream machines) AND then a friendly neighborhood local bike shop to get maintenance done, upgrades, the latest accessories - V5 is the place for you !