Thank you so much for your thoughtful review and for being part of the VanDavis Aveda family for so many years. We truly appreciate your kind words about our team, salon, and the Aveda experience. You are absolutely correct- the scalp massage ritual and the neck/shoulder stress-relieving treatment are still an important part of your Aveda experience we strive to provide for every guest. We sincerely apologize that was missed during your last visit. While there are times a stylist may be running behind schedule, that should never take away from the care and experience you deserve. We appreciate you bringing this to our attention, and would love the opportunity to make this right on your next visit. Thank you again for your honesty and support-feedback like yours helps us continue to uphold the experience our guests expect and deserve.