They say what they'll do, and then then they do it. Their vibe is true and their work is clean and complete. The bike is returned complete, the bike is smooth, and the the bike is mine again. Thanks to Rich and the crew for years of excellent service.
They did an annual service for me. They had it for a day and afterwards, it road like brand new. That felt soooo good that the next Monday I road it Carson City to Reno.
Great customer service once they realized I was a returning customer.
Already got a friend to buy his bike at Velo after I picked up mine. Gotta support your local stores!