Overall, they provided very good service. I would recommend them, but the homeowner has to stay on top of what is being done. Unfortunately Venturi utilizes subcontractors and some do not provide best quality service. When contacted, Venturi was quick to send a project manager who then sent a different crew to correct the poor workmanship of previous subcontractor.
The first project manager left in the middle of the job, which further complicated the process. His replacement did an excellent job of pulling things together and getting the work on track again.
Two complications were a series of tornados in the area and the COVID-19 Pandemic.
The roofing subcontractor performed an excellent job and I would rate them a 10. I would also rate the crews who "repaired" the initial crews work as a 10.
I do recommend them and would use them again.
When we discovered water damage in our garage we called Response Team 1. They promptly came out to inspect the damage. They took pictures and measurements from all angles and told me where the problem was. Within a week they were back and repairing everything. Every single employee we dealt with was kind, friendly, and knowledgeable. I truly hope to never need this kind of help in the future, but if we do there is no one else we would call.
Very pleased with the removal of the large tree that went through the roof and took out our kitchen. Tarp put on roof to prevent further water damage from entering the home. Packing of our household items and personal belongings went well.