The work done in our garage looks great. The guys working on it were personable and stuck to the task. The insurance payment was awkward, for some reason, but it wasn't Venturi's fault. We changed out the two lights in that space and it is much brighter.
Once Zach was assigned to our job we had great communication and he made sure the work was completed in a timely manner. The subcontractors they selected did a great job. We are very pleased with the end result. Thanks!
I've used Venturi for 10 years and they neve disappoint. You can rely on them for carpet cleaning and restoration and they will be over as soon as you call it in! They are a wonderful company!
I really appreciate how tentative David and his team is on responding to phone calls. I also appreciate how he was willing to work with our flooring company to come to a reasonable price. Overall grateful for his team.
Personable, professional, nice work.
Communication was an issue a couple times when I was told someone would show up during a certain time frame and they never showed. Called David Pratt and was told they must’ve gotten busy. I received no follow up from him as to what I was to fo since this was a Friday afternoon. Called and texted him on Saturday of July 4th weekend. Finally called an emergency number and they were very helpful in telling me what to do.
Except for the fact my project started early in June and just today, six and a half months later it was finally completed, everything finished beautifully.
I would have one very BIG suggestion however. PLEASE ask your installers NOT to wear cologne or aftershave. A couple of the guys who have worked in my house were overly generous with the use of the fragrances to the extent my eyes watered and I had to open windows to air the house out. With so many people suffering from allergies to fragrances I am surprised this isn't standard operating procedure. Even the management at the opera and some of the other theaters ask patrons not to wear fragrances.
I look forward to hearing back from David regarding reimbursement tome of the tile trim piece which Alicia had taken to the warehouse to store until such time as we needed it. Now no one can find the box of tile trim which I paid for at Home Depot on my Visa card to the tune of $74.80, I have sent David a copy of the billing statement showing the charge.