Kelvin, Nikki and Mel were very professional with packing and unpacking our belongings. Their crew was efficient and accommodating of our schedule. They were knowledgeable as to how to disassemble some of our furniture and didn't hesitate to include us in some of the decisions. Aside from one small item (which Kelvin immediately replaced) nothing was damaged, broken or scratched in the pack-out process. They treated our home with respect and even put new pads on our furniture before returning it to the refinished hardwood floors. We couldn't be more pleased!
The service we received from this company has been everything that you would hope for. Their staff, Jenna, Jennifer and Angie have been professional, courteous and timely in reponding. This group has gone the extra mile to make things right during a very stressful time. The quality of their work in restoring our home has been excellent.
Thanks to the entire group.
Jen participated in decisions that needed to be made to complete the project and then made them happen. The job was completed in a timely manner and looks great. She and the crew kept in contact with us during the project and the personal touch at the end was the touch that was needed at the right time.
1. The entire experience was professional and pleasant.
2. Jerry Sessoms was the first to visit, assess the damage and provide an estimate.
a. Mr. Sessoms was a pleasure to talk with. He was helpful, provided good suggestions,
and a good listener. He is a great asset to your company.
3. Andrew Breckner was the Project Manager. Mr. Breckner was professional, helpful,
provided good suggestions, and a good listener.
a. Mr. Breckner was well organized. His communication about the project was timely.
1. The project schedule was maintained.
b. Mr. Breckner was a pleasure to talk to and be around. He is a friend.
1. Mr. Breckner is a great asset to your company.
c. The employees of your company, Mandarin Plumbing, and the contents staff were all
friendly, helpful and professional. They exceeded all expectations.
Excellent Customer Service .! Know their job.Very satisfied with their job they done in my house regarding water leakage from upstairs bathroom.!
Thank you Venturi Restoration for your excellent work!
William, James, Byron and team did a great job mitigating the water damage in my home. They were very punctual, communicative and friendly. I highly recommend this team and their services.
It was prompt for the first visit but the return visit did not happen as scheduled. I had to call to find out if he was coming. I understand getting tied up but communication was lacking.