Matthew helped me with a Di2 battery issue and software update. He was super attentive and provided a same day turn around which I find extremely valuable so I can be back out on the road riding.
Ed was very informative. he took the time to explain all options of various bikes to my wife so she could make the most informed decision. the selection of bikes was positive. will return for future buys.
I'm new to bikes. My last bike was 50 years ago. But I ordered a bike online through Cannondale and had it shipped to Village Bikes where they assembled it and had it ready for me to pick up. What I liked is that they didn't get the sale, but...they provided me with time to walk through things on the bike, and a store walk-through to look at the various accessories I need or may need. My questions were answered in full even though he had others waiting. Everyone was patient (maybe it's the bikers way), but it was nice. Going forward, they'll be my go-to place for any accessories/parts/repairs, but also for new bikes. (already thinking ahead to the next one!).