Service is always prompt well done. With a high quality bike it's always good to know that there is high quality service mechanic available to fix the things then I can't get done.
I had a great experience working with Village Cycle and Doug on my new Tarmac SL8 build. During assembly, a small plastic headset part broke, a common issue with this model, and Doug handled it really professionally. He kept me updated throughout the process, and as soon as the replacement part arrived, he completed the build within two days. The shop even covered the cost of the extra part, which really shows their commitment to customer service.
Doug’s attention to detail and safety for both the bike and customer experience really stood out. The bike rides perfectly with zero adjustment and I’ll definitely be bringing my future service work here. Highly recommend Village Cycle and the mechanic team!
Daniel helped me pick out my bike and add some items from my old bike to the new one. He was very nice and helpful.
It was a good experience shopping at your store.
Top quality brand and products. When it comes to service you guys are transparent and quick. Like the knowledge you share with clients based on their health goals, is top of the line. Trek dual sport 3 gen 5 is the best bike I’ve had. The look and the quality ride is worth every dollar. Thank you.