This was my first visit to Walt's to have my bicycle serviced. Everything was delivered exactly as promised and no one tried to up-sell me anything. They made some recommendations for the future, and overall exceeded my expectations. The gentleman behind the service counter (I didn't get his name!) was very helpful and explained everything he did.
Great service and great experience!
I bought my bike at Walt's maybe seven years ago, and what I appreciate most is that I can bring my bike back into the shop for service free of charge. Yesterday I got a flat on my ride home from work, walked into the shop with my bike, and they fixed me up and had me rolling within 15 minutes. The people in the shop are friendly and I feel great doing business there.
Had a great experience with Sam at Walt’s when I bought my electric bike (Verve 3+). I’m in the Kansas City area, but friends from Columbia told me to check them out—and I’m glad I did. Totally worth the drive. Sam made the whole process easy and was really helpful getting everything set up. Would definitely recommend!
It's the people man! With today's internet purchasing power, you've got to have good people facing the customers. That's always been the case at this joint. I appreciate you folks. Now carry on! 😉
Excellent service of my treks and great customer service from the sales team and service dept!!! There new sales floor has been updated and looks really nice offering a really nice selection bikes and accessories!!! Will continue to service and buy products from Walt’s for years and years to come!!!
You carry quality Trek bikes. You are not high pressure, you guys are friendly and skilled with the correct bike info and finally your service is second to none!