Best customer service ever. I don’t normally respond to surveys but my experience warrants a response.
We brought our 1999 trek 800s in for either a tune up or should we buy new ones.
They admired our bikes and said a $50 tune up is all you need. Customer forever!
Great products and wonderful maintenance! We bring our bikes in every year for a tune up and always have a great season after. Staff fixes anything they see wrong!
Everything is quality. I can’t believe they still stand behind their free maintenance policy for bikes bought new from them, but I am certainly grateful! They don’t try to cram a new bike down your throat.
Mark and the rest of the staff were all exceptional! They all went above and beyond to make sure we understood how our bikes and car mount worked, and they assisted with seat adjustments and installing the hitch mount. Stellar service from a local company we're happy to support. We'll be back! Keep being awesome, Walt's!
Super easy to have a repair done right there! Ama tingly friendly workers and an supply of cool bikes like I've never seen before!! Anything you need for a bike they have.
I have bought 2 Trek bikes from Walt's & I love their customer service. They are thorough, friendly & quick to get requested work done. Our last major purchase was a Kuat bike rack. Isaac was very thorough in explaining how to use. We appreciate everything about Walt's!
Walt's provides top notch customer service. They are extremely knowledgeable about the bicycle industry. They provide thorough feedback without trying to make a sale.
The staff is always very friendly and helpful. They are all also very knowledgeable and can answer any questions about bikes you could imagine. I bought my first Trek here 2 years ago and will continue to use Walt’s as my main bike shop.