Web’s mechanics have always been extremely thorough and identified problems with my bike before they became bigger issues.
They are friendly supportive and instructive
The Web team is absolutely top notch. Since I moved to Bend ~9 years ago I’ve purchased a few pairs of skate skis, a mountain bike, and all the apparel/accessories I’ve need to dive into both sports after starting off a complete novice in both. Their attention to detail, honesty and genuine enthusiasm for their customer’s experience on the trails is unmatched. I’ll be a customer for life here. Special shoutout to Zach Casper, who has gone above and beyond lately to make sure my first-ever mountain bike is dialed to my exact needs. Cheers! -Drew Docter
I have WebCyclery service my bikes and they do a great job. I put a lot of miles on each of them and like excellent performance. WebCyclery insures this for me.
I love my Salsa Cutthroat gravel bike! They were the only bike shop in town to carry it. Kevin was so nice and incredibly helpful. This is my new go-to bike shop!
Services. My salesperson took the time to listen to my questions and responded with educated responses in a way i could understand. We looked at helmets and talked about bike maintenance. One of my favorite shops in town. Keep up the great work.
The timing of the appointment worked perfectly with our travel plans. It was great that when I called to make the appointment, I was asked to send a photo of the serial numbers on the shocks and forks so the parts could be ordered ahead of time. The work was done quickly (same day). Drop off was smooth and easy, I was called when the work was done, pick up was smooth and easy.
I have received excellent care from Zach and other employees for the last 3 years. I moved my ski purchases after the recommendation from a friend. I could not be more impressed with the care, advice, assistance, and equipment maintenance. Zach helped me achieve my goals with Nordic skis that matched my needs, and the best fit I have ever had with ski boots.
I like the fact that the staff uses and knows the products. I have confidence that the advice I get will put me on the right equipment. The service is excellent provided by people with a huge number of years of experience. The windows are nice too.