We were not pressured into committing to the purchase the day we looked at the trailer. We were able to take our time and make the decision to purchase the trailer on our terms.
The women at reception treat you like a guest in their home. Very welcoming! My contact, Will, was helpful and thorough and is always a pleasure to work with. The man at checkout is always great at providing information & possible supplies I may need. Nick (?), the man who inspects my motorhome for service, is also excellent. Tell him I’ll improve on my “C+” grade he gave me for my sealant job.
I brought the motorhome in for summerization, an issue with the tires, and a generator oil change/inspection. When I left the dealership and arrived at my destination, I discovered my trunk door was open. I was confused as there is no access to water or generator. Gave me suspicious feelings. Further, I had to ask twice for fresh water, which I didn’t think wad much to ask. Only halfway filled
Great service& my requests nicely done and Brandon great w/ reviewing work done. .
I did not like paying the 2.7% due to using a credit card. And I would not have used my credit card, but I didn’t have my debit card with me. I think it should be made aware to the customers before they pick up.
We left with a better outcome than expected. We brought our new motorhome that required service. They were able to take us early, address our concerns, and even though there was an error obtaining our water sensor, they were able to repair the existing sensor and get us on our way.
They did what the said they were going to do and when they said. The lines of communication were very good from Brandon to me/customer of each progressive step in the process. My situation involved a third party warranty and was handled by GRV completely.
Will was awesome to work with from start to finish.
Everyone was just so friendly and knowledgeable. I will definitely be coming back if/ when my coffee trailer needs service. Or to buy other accessories I might need.
Thanks,
Aliina
Beanie’s Coffee Company
The service was quick and professional. Katie took into consideration our service plan, had the trailer efficiently serviced and constantly kept us updated. She is awesome!
Everyone was nice. Our salesperson Caden Brown was awesome. The team had our camper and truck ready to take home the day of purchase. Awesome experience