West Chester

   1592 Reviews
1335 Wilmington Pike
West Chester, PA 19382
2483490900
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Recent Reviews:


EXTON PA, PA
Megan, my service representative, kept me well informed on the status of my RV service. Unfortunately, the parts required are on back order and the repairs will be completed in the future.
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ELKINS PARK PA, PA
The interactions with the people who work there! Always positive and clear. They listen and give me really answers when I have questions. I especially want to give 10 stars to Will and Jake. Thanks!
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GLENMOORE PA, PA
Straight forward communications. Reliable service and pricing so far. Much better than Stoltzfus.
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WEST GROVE PA, PA
Meghan was fantastic - explained everything in detail. The team had my RV ready in no time at all.
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bala cynwyd PA, PA
Had plumbing leak under my shower. The shower had to be removed and the leak caused by rodents had to be repaired and shower replaced. This all was done in a couple of days. Excellent job.
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ARDMORE, PA, PA
Will was very easy to work with. He explained everything in detail and made appropriate recommendations for service in order to maintain warranty. He was very communicative as well.
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quakertown PA, PA
they are very nice to work with keep you inform.
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Friendly staff, Quick turnaround on repair, and photos of the work performed.
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DOYLESTOWN PA, PA
Finance and the rest of the team were easy to work with… good availability of what we were looking for.
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WILMINGTON DE, DE
Will is a great associate to deal with!
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Hewitt NJ, NJ
I was impressed with George the service manager’s direction fir repairs etc to our Aliner camper. An hydraulic lift was not the way to go. I trusted his judgement & suggestions. I met him & thanked him & he truly loves his job. Jim was immensely helpful & coordinated the work & followed up several times addressing my needs & questions. He took a personal interest with helpful suggestions to make suggested changes like replacing springs & a roof gasket. Brian not only did excellent repair work but solved my problem with an assist rail for my wife . Absolutely pleased with Gen. RV
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Spring City PA, PA
I appreciated that I could get my RV in for service relatively quickly and with a reasonable turn around time for getting it back. My only disappointment was that communication regarding the status of the repairs was lacking.
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GLEN MILLS PA, PA
Stacy at General RV provided one of the best customer service experiences I’ve ever had. From the moment we started working together, she was friendly, knowledgeable, and genuinely cared about making sure everything went smoothly. She took the time to answer all of my questions, kept me informed throughout the process, and made me feel like a valued customer every step of the way. It’s rare to find someone who combines professionalism with such a warm, personal touch. Stacy went above and beyond to ensure we had a great experience, and her dedication and attention to detail did not go unnoticed. If you’re visiting General RV, I highly recommend asking for Stacy. She truly represents what outstanding customer service should be. Thank you, Stacy, for making our experience such a positive one!
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Capon Bridge WV, WV
The knowledge of the people in the parts department was outstanding. The service department could take a lesson from parts as far as customer service. Amy did a great job from a Sales perspective.
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READING PA, PA
Nice people great with the problem we had and fixed it in a timely manner
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WILSON WI, WI
Excellent workmanship, friendly people, fair prices.
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BEDFORD PA, PA
I recently had an exceptional experience with the service staff at the General RV store in West Chester, Pennsylvania. My slide-out room on a new 2025 Winnebago View was malfunctioning, sometimes not working at all. Since I live 3.5 hours away from the dealership, I initially consulted a local mobile RV service that diagnosed the issue as a faulty wire harness. After contacting Winnebago and Lippert (the manufacturer of the slide mechanism), I reached out to the dealership. I worked with Cristian Tedesco (Service Manager), Jim Evans (Service Advisor), and Ian Brown (Technician). They promptly scheduled an appointment and not only fixed the slide-out issue but also addressed several other minor problems. Upon completion of the work, Jim escorted me to meet with Ian. Ian explained the repairs step by step, demonstrating the working fixes. The dealership’s professionalism was evident throughout the entire process. Upon arrival, they conducted a thorough unit check, from the tires to the roof. They promptly moved my coach into the service bay and kept me informed about the progress of the work. The waiting area was comfortable and clean, and the friendly and accommodating staff members made the experience pleasant. Having owned multiple RVs and worked with various dealerships, I can confidently say that this one stands out as the best. I highly recommend their services.
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Denton NC, NC
The people ,the quality of the camper ,and the knowledge that they knew about it , very courteous .
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Leesport PA, PA
Megan was an absolute a pleasure to deal with. She was very pleasant, well informed and kept me up to date as the inspection proceeded. I would definitely recommend General RV to friends.
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Milton DE, DE
Fantastic experience. Thanks
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