We had an existing trip and appointment arranged, explained to my service advisor, the Service department prioritized our coach diagnosis, ordered required parts, prescheduled a future service appointment to make the needed repair. We were able to make our trip while parts were on order. Very much appreciate how the dealership was able to accommodate us!
Sales, accessories, finance, management, and service were all kind, easy going people. They helped us get a good price on everything, and guided us through the process without overselling items we didn’t immediately need.
I really like my service coordinator Megan Sonnenberg. She really does a great job. In this last visit, I had foot surgery scheduled and needed my RV back by a certain date and she was able to accommodate even though they were really busy this time of year. I really believe she cares and she does a great job explaining eveything.
The ladies at the reception desk are also very friendly and welcoming.
My interactions with General RV have been very positive. For the past two years I have brought my travel trailer in for state inspection and warranty inspection and General has found no issues needing repairs or replacements. The staff are very friendly and knowledgeable.
They let us stay overnight in their temporary camp lot to test out our new RV. As first time RV owners this was helpful. The next day they answered all our additional questions and corrected the little things that were wrong. They were patient, prompt with minor repairs and additions and very understanding with us. It was not easy departing, knowing they are 150 miles from our home.
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General RV took care of my belt issue quickly and got my RV back on the road. Honest, professional, and they did the job right the first time. I'd gladly go back and recommend them to other RV owners. 5 stars.
Megan was fantastic. Came in to get a few items done on my RV thought it was gonna be a few hours and she assured me that I’ll be in and out in two hours and she kept her word she was great. Kept me in form of the situation step-by-step and I was very grateful. Thank you.