Recent Reviews:
July 22, 2025
R.L.
SAN JOSE, CA, CA
SAN JOSE, CA, CA
Everyone there at the West Chester facility was very nice and helpful. Tia who was my sales person was very responsive for the initial sale and Will Moore was also responsive for the follow up warranty repair work.
On the unsatisfactory side, it appeared to me that PDI was not actually completed on my Ekko 23B. I found several issues that should've been caught if a real PDI was done. Not related to General RV, so far not impressed with the quality of the Ekko build. Drove it across the country to return home and found that the roof has water leaks in in 2 separate locations along with the other items listed on my service record.
July 18, 2025
Jeffrey Hall
COATESVILLE, PA, PA
COATESVILLE, PA, PA
July 17, 2025
D.V.
KENNETT SQUARE, PA, PA
KENNETT SQUARE, PA, PA
July 17, 2025
J.R.
FOLSOM, PA, PA
FOLSOM, PA, PA
Brandon Hurst did a good job to get my RV in and repaired in a timely manner. This was an ongoing warranty issue that has been repaired several times. It was an intermittent problem which is why it was hard to diagnose. Although I was frustrated with the multiple repairs on the same item, it seems that it is now taken care of and Brandon did his best to minimize my out of pocket cost.
On the down side it is very tough to get my unit in for service as far as dropping off and picking up as both required appointments and this unfavorable for me to do during the day as I lose a lot of work time to accomplish this. I would prefer a scheduled night drop as was available before.
July 16, 2025
Robert Mcmanus Jr
Malvern, PA, PA
Malvern, PA, PA
July 16, 2025
A.B.
CHESTER SPRINGS, PA, PA
CHESTER SPRINGS, PA, PA
July 12, 2025
John Dudyak Jr
LANCASTER, PA, PA
LANCASTER, PA, PA
July 10, 2025
Michael Chagrin
WHITING, NJ, NJ
WHITING, NJ, NJ
July 10, 2025
Susan Barra
GEORGETOWN, DE, DE
GEORGETOWN, DE, DE
July 10, 2025
D.E.
EXTON, PA, PA
EXTON, PA, PA
July 10, 2025
Alice Ruttler
Hialeah, FL, FL
Hialeah, FL, FL
They are the best. My macerator stopped working during my journey. They brought me in right away. They spent a lot of time calling Roadtrek for the information they needed to resolve the problem. I had brought it to a different GRV to correct the problem before I left on my journey but apparently they did a poor job. Because of this, West Chester GRV were able to bill the Florida GRV since GRV has their 90 day guarantee.
The West Chester GRV were all very accommodating and allowed me to sleep over in my van with hook ups since I had a long ride home and a storm was moving in.
I highly recommend West Chester PA. I wish their RV technicians and office workers worked in Florida.