I was treated with respect and importance. Will was the best taking care to help me in such an expeditious way. The Camper Service program saved me and my vacation agenda. I appreciate everyone i came in contact with. From Stacy taking the service call and assisting me, to Will with me every step of the way. It was a flawless system. And also. Another gentleman who checked my RV over and kept everyone moving from the arrival to the shop. I am so impressed. I am now a customer for life.
Thank you for saving the day.
Rhonda Rockwell
I was greeted right away, very personable, I like that and was taken care of right away, information was taken abt what was needed and as I waited someone was checking on me and letting me know what was going on with my rv. I would definitely recommend the West Chester location, everyone there seems so friendly and smiling. Great customer service!
The West Chester location has been wonderful. I highly advise avoiding anyone in the internet sales department however. Deal directly with someone at the location. Had I known that the people I was speaking with to complete my deal were not going to be available following the sale and when my BRAND NEW rig BROKE DOWN leaving the dealer.. I would have never purchased my Motorhome. Rob at General Rv has done everything in his power to make this situation right, and is an outstanding guy. He truly deserves a raise for the situation that was thrown at him. I hope to do more business with Rob in the future.. but my level of trust with anything else will certainly need to be built and earned.
Our experience with this particular RV purchase was really a good one. We had been dealing with our salesperson for about 3 months and never did we feel pressured to make a decision immediately. Once we decided to make our purchase the negotiation was very smooth all throughout the financial process. On the day we picked up the RV all our previous concerns were fixed. Walk through of the unit was also as smooth as could be.