Great service from the minute we walked in door. Very informative and options were presented to help make a good decision on what bike would fit our needs.
Dave was very helpful with our purchase of a TerraTrike Charge recumbent bike. However, we are having some difficulties with the bike:
1. The display was set to Metric which I was able to change to Imperial with some difficulty.
2. The wheel circumference was set to the wrong size. I was able to change this by referring to the Charge Build Notes.
3. Trip distance is not being displayed.
4. Remaining distance seems to be erratic. Reads +99 miles when battery is at 78%.
5 Trip time doesn't seem to be reset-able.
6. Sometimes the battery becomes dislodged from the controller contacts. This causes various malfunctions with power assist, boost function, and the display turning off. This can happen when the bike is ridden over grass and bumps on the trails. The battery will dislodge from flush to the controller by 1/16 inch to approximately 3/32 inch. The battery is installed correctly.
I am going to ride the bike several more times before we will bring it in for you to check out.
Thanks in advance for your attention to this manner.
[NAME REMOVED]
My grandson, most likely, was going too fast when he ended up on the ground, a little scraped up, and his rear sprocket assembly was damaged. The bike was unable to change gears, let alone keep the chain on after the fall to the right. Therefore, at 75 and a biker myself, I assessed the damage and decided that the repair would require more parts than I had, and a fine-tuning adjustment would be needed. So, I put the bike in the back of my truck and went where I purchased my last road bike. Not knowing if there would be a backup to get this repaired,I rolled the bike into the store to find out. As happened, a gentleman came to my rescue to assess, tell me the cost, and that he could work on it that same day. By 5:00 pm, I got a call, and the bike was ready for pickup. It was wonderful to be able to bring the bike back to my grandson that same day. It was a win-win situation for all three parties.
This family owned and run business provides excellent products and service. Staff are friendly and knowledgeable. The store is bright, clean, and well stocked. It's always a pleasure shopping at WM Bike & Fitness. Thank you.