I recently brought my bike in for a repair due to a problem with the derailleur. The staff was incredibly knowledgeable and helpful throughout the process. Although I don’t recall the mechanic’s name, he was very friendly and took the time to explain what might have been causing the issue.
I appreciated that they pursued warranty service for my brakes on my Verve 2. They were replaced as soon as the replacement parts arrived. I was a bit surprised that Trek didn’t cover cost of parts and labor though, since the parts apparently were defective on our original bike. Most time the licensed dealer covers labor too in my experience.
Your employees are so professional in all their work…dedicated, competent and friendly and helpful as well! You go above and beyond to serve your customers!!!
Thank you !!!
The Kentwood store had the bike I wanted in my size, Jason did a good job explaining all aspects of the bike and the upgrades that I was interested in.
The experienced and friendly staff were eager to help fix my bike. We were traveling and only in town for a couple days. I had a broken TREK wheel and they were able to locate the part needed to fix it. After a 15 minutes, I was back on the road.