Evert is great! He is so good with customers, going above and beyond helping with repairs, assisting with seats, contacting us when bike/products are ready for pickup, etc. What a great asset he is to the shop!
EVERYTHING! They take great care of their customers which is why we keep coming back....over and above our expectations. Even when we are not expecting something, they deliver.
Thanks to all at WMB!!
Matych Family
West Michigan Bike & Fitness stands behind their products. I bought a Trek bike years ago and rode it daily. Recently, the frame broke and West Michigan Bike & Fitness searched for my record in their system and found it and contracted Trek, who issued me a whole new bike. West Michigan Bike & FItness put the new bike together for me and salvaged as many pieces from my old bike as possible. The new bike is fantastic! The old one was also fantastic! Very prompt courteous service.
All of the people who work in your store are very polite, kind and knowledgeable and helpful so thank you also very much for giving me a lot of pleasure with my bike
We're very happy with are new Townie e-bikes. We're having no trouble getting used to the electronic controls.
Road them all the way into town for an early dinner yesterday. It's about 5 miles. Further than my old 70 something body has peddled a bike in years.
Thanks Aaron.