West Michigan Bike & Fitness of Kentwood Googlemaps

   4198 Reviews
2830 East Paris
Kentwood, MI 49512
6169421880
Visit Website

Recent Reviews:


I was able to talk through what I wanted/needed to have done on my older Schwinn. No pressure. Work was done timely and matched the quote.
Report a concern

Quality products, excellent service and knowledgeable sales professionals!
Report a concern

awwwwsum place great service...would like to see vids of showcasing yer product and service
Report a concern

Everything, you guys are great! Thank you for being there to service my bikes and offer your knowledge.
Report a concern

Jason was awesome. Answered all my questions and just did a great job making it a good buying experience. He did so well that I decided to buy additional accessories for my new bike that I wasn’t planning to buy right away. Great store also. It was great doing hot laps in your huge showroom to make sure I liked the bike. A++++ experience. I’ll be back for sure.
Report a concern

Very helpful and very knowledgeable
Report a concern

Exceptional customer service
Report a concern

Clean store and prompt, knowedgeable, friendly staff!
Report a concern

Very knowledgeable and friendly staff.
Report a concern

Great service, knowledge about products and very friendly.
Report a concern

We needed bike repair service for a kids’ bike. Customer service was excellent, timely, and competitively priced. I highly recommend them.
Report a concern

Easy scheduling and very qualified staff
Report a concern

It was great customer service from start to finish!
Report a concern

The staff is very knowledgeable and friendly
Report a concern

Great products, fast and friendly service.
Report a concern

Jason who sold me the bike was knowledgeable with good people and listening skills. He understood the first rule of sales - let the product sell itself. Sam helped me when I picked up the bike and he was very customer-oriented and went the extra mile in helping me load the bike. I research on line and looked at five different brands of bikes. Part of what brought me back to West Michigan Bike and Fitness was the competent customer-first experience I had with your employees.
Report a concern

Pickup and delivery in early Sring is helpful. Service was quickly completed rather than waiting during biking season.
Report a concern

great service....thank you.
Report a concern

Knowledgeable techs, qualified help, on time delivery!
Report a concern

We recently purchased two Trek Fetch+ 2 cargo e-bikes, and the entire experience was outstanding from start to finish. The team truly exceeded our expectations. They carefully prepared both bikes to tow our two dog trailers by installing rear hitches, adding fenders (after patiently helping us choose the best color combinations), and equipping each bike with supplemental extended-range batteries. They also mounted the bikes on a fork-mounted rack—and even took the time to troubleshoot and adjust a defective mount to make sure everything was safe and secure. Throughout the process, the crew was knowledgeable, personable, and incredibly responsive. They kept us updated via email on the progress of the builds, which we really appreciated. It was clear at every step that they had deep expertise and genuine pride in their work. An impressive team with skill and professionalism at the ready. We couldn’t be happier with our bikes—or the service that got us rolling.
Report a concern