In deciding to buy a new road bicycle (May 2025) from West Point Cycles, I took my guide from a time I walked into the WP shop, in 2024. I'd shown up with a broken mountain bike, purchased at a competitor's shop. Even so, West Point mechanics made room in a busy day, to fix my bike, so that I didn't have to cancel a ride.
This week, in West Point Cycles, looking at a new Trek AL4, I had a number of technical questions on gearing. One of the mechanics, obviously busy, stepped away from what he was doing, to spend twenty minutes with me, counting sprocket teeth and looking at aftermarket options.
Made by decision to purchase the bike here pretty easy. The affordable price, and reputation of Trek bicycles didn't hurt. But it was the helpful service that made me decide to buy..
Mark Tonner
Excellent service and staff. Even when you could not work on our bikes because they are exclusive to another make you help to sell as much as you can thank you again, Andrew.
Great customer service by Gurleen at the Langley branch. Very kind and thoughtful lady who was able to handle my 2 energetic boys as we selected bikes. Keep it up.
I’m very happy to have been assisted by Wai Y. (Wu). He was incredibly friendly, patient, and thorough in explaining everything. I would definitely look for him again if I have the chance in the future.
The staff at the West Point Cycles Langley location helped my girlfriend and I decide on new bikes. Everyone was incredibly helpful and friendly and even let us test ride several models until we were set on the right one.