The salesperson whom I spoke with, Kirstin (not sure if I spelled that correctly; apologies if I'm wrong), was warm, courteous, very knowledgable - and she wasn't trying to rush me out of the store. She patiently answered every question I had, making me feel pleased with my whole experience at the store. Which is why I'll be back with my wife, who will be buying a bike there soon.
See you guys soon.
Basically, the only struggle was to get a hold of you, which I circumvented by straight buying a bicycle online and leaving a comment asking for a call back which then came quickly.
After that it was pretty much a bliss.
I especially liked the service I was provided with at pickup, when Randy customized the bike to my son's needs and was just very kind and professional doing so.
Really liked the attentive, quick and knowledgeable service (without some of the attitude you get in some bike stores). I was looking for some clip-in pedals and the staff there showed me some great ones at a reasonable price. Also bought a few other things and went back the next day as I couldn't figure out how to correctly put the pedals on. The bike mechanic had the pedals in no time at all and adjusted them for my shoes. Having also got my bike there a few years ago I highly recommend West Point Cycles.
It is always so nice to come into the shop, even in these unprecedented times. It feels like coming home to my biking family! The team at West Point always goes the extra mile to make you feel like you are the only person in the shop even on the craziest of days. Would not want to shop anywhere else. Thank you for all that you do and continue to do.
Thank you for your help in finding a bike that is just right for me! Not just the bike but the help choosing accessories which you were able to immediately fix to the bike yesterday when I picked up the bike. I love my new FX 3 Stagger - just returned from the Stanley Park circuit route and enjoyed every minute of it - loved my "1" gear on the hill! My daughters have also shopped at Westpoint in the past, one for a new bike and accessories, and the other for tune-ups and fixing up an old bike. We all really appreciate the expertise and friendly service. So glad you are here in Vancouver!
[FIRST NAME REMOVED]
I bought a Garmin 530 bundle and it was missing the heart rate monitor. While it was frustrating to have spent $600 and not have the entire product. Andrew did a great job of communicating with me. He had the heart rate monitor in the time frame he said he would, as well as gave me prompt updates and responses to my correspondence along the way. (During a pandemic with reduced hours...)
I've purchased bikes and accessories from a number of stores and the general sales attitude seems to be, 'meh, whatever' once you've paid. I feel like WPC put in all the effort they could to show they care about a customer having a good experience with the store.
I bought my bike online. While I received a confirmation email, I did not receive a further email indicating when the order would be processed and the bike available for pick-up. I appreciate that your staff are busy and it takes time to go through online orders but as the bike was in stock, I thought it would be processed fairly quickly. I would have appreciated receiving an email update telling me when the bike would be available. Even if I had to wait several more days, at least I would have known the schedule. I had to send an email following up.
Once I received notification that the bike was ready for pick up, the staff was great in contacting me to schedule an appointment. I liked getting the calendar invite and the in-store staff was great in helping me select a helmet, lock, demonstrate how to use lock, etc. The in-store experience was top-notch.
My husband has since ordered a bike online as I recommended you to him (he's been looking for a while).