Over the years I've bought a number of bikes from Western Cycle: good products at a reasonable price, friendly and obliging staff, reliable service and trouble-shooting.
Service was excellent -- I was provided with a rough estimate and wasn't pressured into purchasing anymore than I needed. I was given a timeline for work completion and it was done 2 weeks ahead of schedule!
When picking up my bike, I brought my sons in for a brake line fix and they did it on the spot.
Prices were reasonable!
Thank you for the super friendly expert e-bike service. I'm 1200 miles and a year into riding my Aventon Level 2 ebike. It has proven a great choice for me. I ride it to every place I go locally and leave my car parked when home. The throttle is a big plus over other models costing $1k or more. The Danvers shop was able to take care of replacing the front tire while I took a loaner for a ride on the adjacent rail trail. Thanks Western Cycle for great service and product choices.
Service was great, my son wanted a se bike wich I knew nothing about and as soon as we walked in the gentleman helped us my son didn’t like anything on the floor so he went online looked up a few bikes and found one my son loved ordered it and my son loves it thank you so much.
Very helpful and informative staff. Repaired my bike ahead of schedule even though I didn't purchase there and is not a model sold there. I will buy all future bikes from you.
Thank you,
As a new cyclist, Western Cycle has been a wonderfully soft place to land. I bring in my smallest or silliest questions but everyone has answered them with patience and understanding, and has ultimately helped in every situation, whether it was with repairs or purchasing new equipment. I'm really grateful for every staff member's calm and helpful presence as well as the depth of their knowledge and expertise.