My wife and I enjoyed our experience buying bikes from Western Cycle, as the in-stock selection was broad, the team took the time to understand our needs and let us test our bikes, and the process of taking home our new bikes (with accessories) was smooth. We felt well taken care of.
I have bought my last 4 bikes from Western Cycle. They have a great selection and knowledgeable staff. I just took my e-bike for a tune-up and they did an amazing job. John in the service department explained many things to me about what to look for and how to care for my bike. I give this store and staff 5 stars all the way! ⭐️⭐️⭐️⭐️⭐️
Employees were very helpful. My ebike has never had a service so it was time.
But i needed parts from biktrix in stoon. I asked the WC employee if they could phone in the parts they needed and I would pick them up the next day when I was going thru Stoon, they said "they could, but would have to charge me their cost? I said thats wierd, could you email or text me the part #s I need and ill phone bitrix? They did, not sure what the difference is. But besides that, the service department is great.
Western Cycle generally has what I need for bike bits and bobs. This time I needed a new bell, got a really cute one, and tire levers, since I can't find mine at the moment.
Great selection, knowledgeable staff that were not pushy and encouraged us to try other bikes and explained the differences so we could make the best possible purchase. Highly recommend!
Very professional staff and customer service skills as well as knowledgeable team. Appreciate the support from the employees as they were happy to take the time to answer my questions.
The staff was very friendly and professional. Was able to speak with me at a level I understand. They made recommendations but never pushed products or services and worked with me to find the cheapest service that still fit all my needs.