After having both wheels stolen off my bike, I reached out to Western Cycle and was genuinely impressed with how quickly they were able to help me. They got me sorted out the very same day and had my bike back together almost immediately.
John was especially helpful, friendly, and accommodating throughout the entire process. What started as a pretty frustrating situation turned into a really positive experience.
It’s the kind of customer service that makes you want to support a local business. I really appreciated how quickly they stepped up to help. Absolutely a 10/10 experience, and I’d happily recommend them to anyone!
Needed repairs with parts for my ebike.
John and the entire service department were exceptional how they took care of the situation.
Will definitely come back, as I have since.
Thanks very much
I really enjoy the e-bike that I purchased in the fall of 2024.Like to bring the bike in for an annual check and service.The service department has been really good about explaining to me about what might need to be replaced and why . Everything has worked out well as I like to ensure my bike is in a safe and good working order . Thank-you for your expertise !!
The service department is the best!
Alex and his team are very knowledgeable,friendly and super helpful!
Alex and John go above and beyond is making sure yer service needs are met!
Absolutely brilliant!