Had my item in stock. Employee was very helpful, professional and was happy with service. They have a great software program, with a list of previous purchases.
Had a bike in for first year maintenance. Service was great, staff were friendly and took the time to explain to us all steps they will be going through during the inspection and service (despite how busy it was). Expectations were realistically set and then exceeded when they were done earlier than anticipated. The team set a real benchmark for customer service!
Very thorough and courteous service. Isaac in particular was very friendly and helpful. Everyone in the store seemed like they genuinely cared about our experience.
Great communication thru emails & texts. Friendly, professional service on my bike. Staff is courteous & knowledgeable. Product line is fantastic with a nice selection of quality accessories on hand. I will continue to buy products locally from Western Cycle as well as recommend them to family & friends. Thank you.
Reasonable pricing and when I bring my bike to you guys with an issue,you guys attack the issue,when I go to other bike shop my bike just sits for months untouched,that's what I love about you guys ,the sooner my bike is fixed the sooner I get to go out and ride