had a great experience purchasing my bike from western cycle. the staff were incredible! thanks to william for helping me out the entire time and also from the guys who helped me for the finance part . i didnāt catch their names but they were great!
The staff at the bike shop are experts and professionals! They have a passion for helping people not only fix the breakdowns but teaching them how and why they need to maintain their equipment. I have never been in a shop that treats the customer with this attitude of respect. Great work!!!! Matt
The staff explained every detail in a clear way for me to understand. He has great interaction skills and very knowledgeable. The text/messaging system is excellent.
What a great experience.
As am a senior they were patient and provided with advice and courtesy and the friend I had with me , a long time bicker and owner of many e bikes, agreed with the sales man. and knowing that if I have problems with the bike they can provide service.
Friendly. Professional. Customer satisfaction-oriented: e.g., being lenient on the one year anniversary date for a free tune-up on a new bike purchase. Not ānit-pickersā around issues of customer satisfaction. The mechanics are good ambassadors for the business.
From purchasing to pickup the whole experience was easy and enjoyable.
Had good communication while the bike shipped and was built.
All the staff were pleasant and knowledgeable, taking the time to explain the bike, confirming my requirements and adjusting it.
Will gladly return.
My wife and I enjoyed our experience buying bikes from Western Cycle, as the in-stock selection was broad, the team took the time to understand our needs and let us test our bikes, and the process of taking home our new bikes (with accessories) was smooth. We felt well taken care of.