I love the customer service! Easily the best I've seen. Not sure about the quality of what you sell tho as my $3800.00 ebike broke in under 2 hours riding time. However you are going above and beyond to come fix it asap on site which is amazing to a disabled man who can't drive. Thank you so much!!!!
The person at the bike shop was very personable, answered my questions in way that I could understand and showed me (when I asked) what / where things looked like, etc.
I went to the Western Cycle booth at the SEV show. I’m glad I met Timothy who is very knowledgeable with all bikes. I purchased the Surface 604 eMTB. I’m very happy with my purchase. Colin M
Great experience! I hadn’t been in the store for anything bike-related (used to visit exclusively for hockey equipment).
Huge thanks to Jaelen (spelling…I’m sorry) in the bike shop for fixing my pinch flat. Quick repair, and really friendly customer service.
Thanks you!
Very friendly, knowledgeable and helpful bike shop staff… willing to stop what they’re doing in their tracks to make their customer the only priority… this was apparent in their attitude as well as their behaviour. Thank you!!