Employees were very helpful. My ebike has never had a service so it was time.
But i needed parts from biktrix in stoon. I asked the WC employee if they could phone in the parts they needed and I would pick them up the next day when I was going thru Stoon, they said "they could, but would have to charge me their cost? I said thats wierd, could you email or text me the part #s I need and ill phone bitrix? They did, not sure what the difference is. But besides that, the service department is great.
Western Cycle generally has what I need for bike bits and bobs. This time I needed a new bell, got a really cute one, and tire levers, since I can't find mine at the moment.
Great selection, knowledgeable staff that were not pushy and encouraged us to try other bikes and explained the differences so we could make the best possible purchase. Highly recommend!
Very professional staff and customer service skills as well as knowledgeable team. Appreciate the support from the employees as they were happy to take the time to answer my questions.
The staff was very friendly and professional. Was able to speak with me at a level I understand. They made recommendations but never pushed products or services and worked with me to find the cheapest service that still fit all my needs.
The tech I dealt with does an exceptional job in explaining exactly what needs to be done when repairing my e-bike (note: I didn't buy it from Western Cycle). He did a very thorough job looking at the whole bike even though I was just getting a flat tire repaired. All done while I waited. Excellent service.
Thank you for cleaning up my bike and restoring it to better condition than it has ever been. I am extremely satisfied with the service. The repairs were completed quickly, and the quality of work exceeded my expectations. I am a very happy customer and would highly recommend your services.