Great selection, knowledgeable staff that were not pushy and encouraged us to try other bikes and explained the differences so we could make the best possible purchase. Highly recommend!
Very professional staff and customer service skills as well as knowledgeable team. Appreciate the support from the employees as they were happy to take the time to answer my questions.
The staff was very friendly and professional. Was able to speak with me at a level I understand. They made recommendations but never pushed products or services and worked with me to find the cheapest service that still fit all my needs.
The tech I dealt with does an exceptional job in explaining exactly what needs to be done when repairing my e-bike (note: I didn't buy it from Western Cycle). He did a very thorough job looking at the whole bike even though I was just getting a flat tire repaired. All done while I waited. Excellent service.
Thank you for cleaning up my bike and restoring it to better condition than it has ever been. I am extremely satisfied with the service. The repairs were completed quickly, and the quality of work exceeded my expectations. I am a very happy customer and would highly recommend your services.
Impeccable service. I ordered a Garmin 940 online and was lucky to get it on final sale. The product shipped within hours the same day. I called the store seeking shipping information and the staff were incredibly helpful and courteous. I'm based in Ottawa and I've never set foot at this store but I highly recommend them based on their level of service.
I have received great personal service where I feel safe in asking all my questions as a brand new bike rider in my late 60’s. I was thrilled to learn of the pick up and drop off service for my bike repairs as I am a widow and have a hard time loading my bike in my car by myself.
Top notch service, friendly atmosphere and excellent customer communication, thank you!