Excellent customer service on the bike they assembled, not purchased from Western Cycle but a brand they carry. Rapid communication when a broken part was discovered and offered advisement on how to deal with the company. All the staff on the bike shop floor were friendly and respectful of me as a customer.
I like it that the bike shop will service gently-used bikes and then donate them to the Open Door Society in Regina.
I’ve been buying bicycles for over 50 years. The majority of the bicycles that I owned or bought at Western Cycle. I’ve always been treated fairly and very respectfully. I have an invisible handicap being that I’m on the high end of the autism spectrum. I also have ADHD. My brain is wired differently than neurologically normal. Sadly, I’ve had a couple bicycle shops in Saskatoon would’ve done the exact opposite. They’ve been disrespectful to the point of being hateful. Saskatoon has money. Regina has heart.
Excellent advice and good and quick service on a routine service. Delivery was appreciated. I was unaware i had in an store credit and appreciate it was applied. some good advice about e bikes too