Excellent customer service and knowledgeable staff! Jerry was very helpful and thoroughly explained the work that needed to be done on my bike. The quality of work is top notch and I got my bike back sooner than I had expected.
Given no parts were required and almost no time was spent to do my repair I was not charged. Still got us in the store so we bought a kickstand just because we were there and wanted to give back
I'm a regular at W&S so my feedback may sound a bit staged and biased. Jesse and his team, Joel, Paul, Jerry, Mike, Liam just to name a few... are outstanding. Whether you're shopping for a new bike or bringing one in for service, or simply want an education about something new, i.e. electronic shifting, disc brakes, tubeless tires - they are all there to help you make an informed decision. They really care and they want you to have a good experience and outcome with your decision. As I said, I'm a regular... and I'll be back for more.
Y’all are great! Thanks for taking such great care of my bike - gives me the confidence and trust in it to get back out there after the crash. Special thanks to Jerry for listening to my stories and checking everything over for me!
The whole team from Sales to Service are very knowledgeable and friendly. They watched my order and was able to get me out on the trail to enjoy my new e-bike.
THANK YOU!
The entire staff was first class, Jesse made things happen with the exchange. Bay View sold me a bike too large for my body size. Phil’s knowledge on set made bike riding more comfortable. Had to have some new components exchanged on my FX 4 Jerry took charge of the parts . I am passing the word around about Phil and the proper way to purchase a new bike. Thanks