People are friendly and ready to help you as you walk in the door. The staff is knowledgable and willing to help direct you to the products you are looking for.
Long time customer of W&S Fox Point. Jesse and his crew are top notch. They don't sell, they listen... then they try to provide advice and guidance to help you find the bike / solution that's best for you. I recently referred a friend who had a problem with a wheel. They could have easily suggested to just a buy a new set of wheels. $$$ But they didn't do that. They assured my friend that his wheel was high quality and simply needed some repair. My friend was impressed with their response. I would recommend W&S Fox Point. AG
I got a good deal on an E bike that I purchased there, and when we just had this past flood, my bike was in it. I brought it to them and they got it going for me.
It's always a good experience shopping at this location. Staff is friendly and knowledgeable, with many being familiar faces for many years. Store is clean, well stocked and organized. When I need service, it's done right, with no pushing upselling. I have a competitor with a location that's more convenient, but after trying them briefly, I go out of my way to W & S Fox Point.
Everyone I have dealt with is friendly, helpful, knowledgeable. Recently, on two separate occasions, I took my bike in with a question. Mechanics were quick to engage with me and answer my questions. The folks working there are cyclists. They know their stuff.