I am always met with friendly and skilled service at the Middleton store. Particular things I remember:
- I went in to purchase some small parts - a minor purchase, from which the store wouldn't profit much. I inquired about also buying some cable end crimps, and the guy went to the back and came out with a little drawer full of them and told me to just pick out whatever I needed, free of charge. Great gesture, and they even had the bright blue color that matched other parts of my bike.
- The mechanics were willing on more than one occasion to do quick, one-off tasks to help me with a bike build, often free of charge.
- When I picked up my bike from service (having another shop's mistake corrected) the guy who did the work chatted with me about different build tips and experience with various components.
Overall, I would recommend W&S to anyone looking for a trustworthy and friendly LBS.
The staff at the Middleton, WI location were knowledgeable, professional and supportive. The staff worked me in last minute and ensured my bike was race ready before closing the shop. Would recommend and support expanding this great location.
Whenever I visit W&S, the staff is always available to help me, no matter how large or small my purchase or service need. It's so great to have a local bike shop!