We had no pressure to buy but were still given a complete tour of the store and met with everything that fit our specific needs. No upselling and fantastic service.
The service i received by both the general manager and the sales manager was top-tier. Not only did I purchase a bike due to their service, but they helped me through tons of other questions I had, to include insurance, locks, their experiences with stolen bikes (unfortunately was purchasing my second bike after having my first stolen). I will be coming back here for service - I live several hundred miles away but will be bringing my bike to visit family solely so all of my tune-ups and general service can be performed by kind and trustworthy people. Thank you to Wheel and Sprocket Middleton for turning my heartbreak over a stolen bike into excitement over my new Trek!
Great service, friendly staff. I enjoy coming to the store.
It would be great if I could be contacted next time when my bike is ready to pick up after servicing.
We had great service from everyone in the shop. They were able to fix my derailed so my bike would work well with the trainer. I appreciated being able to use my existing bike with the trainer
The staff are very friendly and eager to help. They provide low to high options for the chain I need replaced, and explained what benefits there were at those price points.
David was awesome! I’m glad I came into the Middleton location. My son bike was all beat up by some bullies and need his bike fixed. Now it’s working just great. I will sure to recommend people to come and get there bike fixed