David was unbelievably kind and patient with my 12 year old son who was shopping for a bike on his own. He answered all of his questions, took him seriously, and helped empower him to make a good decision on his own. I so appreciated this and was so impressed. That was a big part of the reason I chose to purchase a bike from Wheel and Sprocket that evening.
I had an accurate quote within 15 minutes from David, who was patient, polite, and knowledgeable. Despite what looked to me like a major repair, I had by bike back later the same day! It rode like a breeze.
The staff is friendly and courteous, and does a good job of explaining the problem to me. They do a great job on the repairs, and usually get things done pretty quickly.